AX1500 keep disconnecting (SINGAPORE)
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My AX1500 keeps disconnecting throughout the day... what is going on?
ISP is Starhub SG.
This never happens with my previous Archer C9 which I had used for many years.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Go through this thread to see what you can do in your case - [Troubleshooting] Router Disconnects from Internet.
- Copy Link
- Report Inappropriate Content
Tried, same thing happens ... usually around 9AM to 10AM and I have to manually reset the router to get it to work again.
Pls help!
- Copy Link
- Report Inappropriate Content
Have you already checked and confirmed the internet from the Starhub modem is stable by connecting a computer directly to the modem and monitoring the internet from 9 AM to 10 AM? This will tell you if the internet from Starhub or the cable modem is stable or not, only by this will you get a stable connection from the Archer AX1500.
If the modem internet is stable but the connection between the modem and the AX1500 is not, please save and send us the whole system log on the AX1500 which records the whole process of the disconnect and reconnect, we will see how to proceed.
- Copy Link
- Report Inappropriate Content
Yes, did the direct connection between modem to PC and it was stable.
Only when I reconnect the router back, the intermittent disconnections happen and strangely always between 9AM to 10AM.
There is no option for me to attach the log file here. How do I send the file to you?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1042
Replies: 5
Voters 0
No one has voted for it yet.