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AX1500 constantly disconnecting PPPoE connection

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AX1500 constantly disconnecting PPPoE connection

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AX1500 constantly disconnecting PPPoE connection
AX1500 constantly disconnecting PPPoE connection
2024-06-02 16:42:51 - last edited 2024-06-26 09:36:13
Tags: #Network Connectivity
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: 1.3.10 Build 20240130 Rel. 77367(4555)

Hi. I bought this newer version of Archer router a couple of weeks ago.

Since last firmware update I'm having recurring issues with Internet connectivity.

I don't have any issues with the Wifi connection.

 

I am connected to the Internet over PPPoE (with a high quality CAT cable connected to a fiber termination box)

I had called my Internet provider before posting this thread and got a message that the disconnect happens on the router's end and from their POV everything looks stable.

 

I've been using this particular service for 3 years now and I never had any issues with them, even with the previous Archer router.


I am on the verge of throwing this router through the window.
I work remotely, I need a stable Internet connection at all times.

 

Router reset helps. Here are some of my logs that constantly repeat. Any help is appreciated.

 

 

2024-06-02 18:13:35 Led Controller INFO [945] Start to run WAN1_ON
2024-06-02 18:13:35 Led Controller INFO [945] Start to run WAN0_OFF
2024-06-02 18:13:35 Led Controller INFO [945] Start to run LAN_OFF
2024-06-02 18:13:26 UPnP INFO [28796] Service start
2024-06-02 18:13:25 UPnP INFO [28796] Service stop
2024-06-02 18:13:23 Remote Management INFO [28251] Service stop
2024-06-02 18:13:21 NAT INFO [27375] Initialization succeeded
2024-06-02 18:13:20 NAT INFO [27375] Initialization succeeded
2024-06-02 18:13:15 PPP INFO [27245] ppp receive IPCP ACK
2024-06-02 18:13:15 PPP INFO [27245] ppp send IPCP Req options(addr=X.X.X.X;dns1=X.X.X.X;dns2=X.X.X.X;)
2024-06-02 18:13:15 PPP INFO [27245] ppp receive IPCP NAK options(addr=X.X.X.X;dns1=X.X.X.X;dns2=X.X.X.X;)
2024-06-02 18:13:15 PPP INFO [27245] ppp send IPCP Req options(addr=0.0.0.0;dns1=0.0.0.0;dns2=0.0.0.0;)
2024-06-02 18:13:15 PPP INFO [27245] ppp receive PAP AuthAck <null>
2024-06-02 18:13:15 PPP INFO [27245] ppp send PAP AuthReq user=(userid225066)
2024-06-02 18:13:15 PPP INFO [27245] ppp receive LCP ACK
2024-06-02 18:13:15 PPP INFO [27245] ppp send LCP ACK
2024-06-02 18:13:15 PPP INFO [27245] ppp receive LCP Request options(mru=1492;authtype=PPP_PAP;magic=0x4b6a8616;)
2024-06-02 18:13:15 PPP INFO [27245] ppp send LCP Request options(mru=1480;magic=0x57adb4bc;)
2024-06-02 18:13:15 PPP INFO [27245] pppoe receive PADS sess-id(31)
2024-06-02 18:13:15 PPP INFO [27245] pppoe send PADR Host-Uniq(6a6d)
2024-06-02 18:13:15 PPP INFO [27245] pppoe receive PADO form AC-MAC(00:30:88:20:60:d1)
2024-06-02 18:13:15 PPP INFO [27245] pppoe receive PADO AC-Name(BRAS01-G61BQ4510Q01JK)
2024-06-02 18:13:15 PPP INFO [27245] pppoe send PADI Host-Uniq(6a6d)
2024-06-02 18:13:15 PPP INFO [27245] pppoe send PADT due to(resending PADI)
2024-06-02 18:12:54 PPP INFO [25978] pppoe send PADR Host-Uniq(657a)
2024-06-02 18:12:44 PPP INFO [25978] pppoe send PADR Host-Uniq(657a)
2024-06-02 18:12:39 PPP INFO [25978] pppoe send PADR Host-Uniq(657a)
2024-06-02 18:12:39 PPP INFO [25978] pppoe receive PADO form AC-MAC(00:30:88:20:60:d1)
2024-06-02 18:12:39 PPP INFO [25978] pppoe receive PADO AC-Name(BRAS01-G61BQ4510Q01JK)
2024-06-02 18:12:39 PPP INFO [25978] pppoe send PADI Host-Uniq(657a)
2024-06-02 18:12:39 PPP INFO [25978] pppoe send PADT due to(resending PADI)
2024-06-02 18:12:19 PPP INFO [24897] pppoe send PADR Host-Uniq(6141)
2024-06-02 18:12:16 Led Controller INFO [945] Start to run WAN1_OFF
2024-06-02 18:12:16 Led Controller INFO [945] Start to run WAN0_ON
2024-06-02 18:12:16 Led Controller INFO [945] Start to run LAN_OFF
2024-06-02 18:12:09 PPP INFO [24897] pppoe send PADR Host-Uniq(6141)
2024-06-02 18:12:04 PPP INFO [24897] pppoe send PADR Host-Uniq(6141)
2024-06-02 18:12:04 PPP INFO [24897] pppoe receive PADO form AC-MAC(00:30:88:20:60:d1)
2024-06-02 18:12:04 PPP INFO [24897] pppoe receive PADO AC-Name(BRAS01-G61BQ4510Q01JK)
2024-06-02 18:12:04 PPP INFO [24897] pppoe send PADI Host-Uniq(6141)
2024-06-02 18:12:04 PPP INFO [24897] pppoe send PADT due to(resending PADI)
2024-06-02 18:12:04 PPP INFO [24708] ppp send LCP TermReq due to Failed to authenticate ourselves to peer
2024-06-02 18:12:04 PPP WARNING [24708] ppp receive PAP AuthNak PPP session limit exceeded
2024-06-02 18:12:04 PPP INFO [24708] ppp send PAP AuthReq user=(userid225066)
2024-06-02 18:12:04 PPP INFO [24708] ppp receive LCP ACK
2024-06-02 18:12:04 PPP INFO [24708] ppp send LCP ACK
2024-06-02 18:12:04 PPP INFO [24708] ppp receive LCP Request options(mru=1492;authtype=PPP_PAP;magic=0x2c90f631;)
2024-06-02 18:12:04 PPP INFO [24708] ppp send LCP Request options(mru=1480;magic=0x7040ecb;)
2024-06-02 18:12:04 PPP INFO [24708] pppoe receive PADS sess-id(4193)
2024-06-02 18:12:03 PPP INFO [24708] pppoe send PADR Host-Uniq(6084)
2024-06-02 18:12:03 PPP INFO [24708] pppoe receive PADO form AC-MAC(00:30:88:20:60:d1)
2024-06-02 18:12:03 PPP INFO [24708] pppoe receive PADO AC-Name(BRAS01-G61BQ4510Q01JK)
2024-06-02 18:12:03 PPP INFO [24708] pppoe send PADI Host-Uniq(6084)
2024-06-02 18:12:03 PPP INFO [24708] pppoe send PADT due to(resending PADI)
2024-06-02 18:12:03 PPP INFO [24489] ppp send LCP TermReq due to Failed to authenticate ourselves to peer
2024-06-02 18:12:03 PPP WARNING [24489] ppp receive PAP AuthNak PPP session limit exceeded
2024-06-02 18:12:03 PPP INFO [24489] ppp send PAP AuthReq user=(userid225066)
2024-06-02 18:12:03 PPP INFO [24489] ppp receive LCP ACK
2024-06-02 18:12:03 PPP INFO [24489] ppp send LCP ACK
2024-06-02 18:12:03 PPP INFO [24489] ppp receive LCP Request options(mru=1492;authtype=PPP_PAP;magic=0x7ef0748d;)
2024-06-02 18:12:03 PPP INFO [24489] ppp send LCP Request options(mru=1480;magic=0x9d16bf13;)
2024-06-02 18:12:03 PPP INFO [24489] pppoe receive PADS sess-id(1339)
2024-06-02 18:12:03 PPP INFO [24489] pppoe send PADR Host-Uniq(5fa9)
2024-06-02 18:12:03 PPP INFO [24489] pppoe receive PADO form AC-MAC(00:30:88:20:60:d1)
2024-06-02 18:12:03 PPP INFO [24489] pppoe receive PADO AC-Name(BRAS01-G61BQ4510Q01JK)
2024-06-02 18:12:03 PPP INFO [24489] pppoe send PADI Host-Uniq(5fa9)
2024-06-02 18:12:03 PPP INFO [24489] pppoe send PADT due to(resending PADI)
2024-06-02 18:12:01 PPP INFO [23282] ppp send LCP TermReq due to Failed to authenticate ourselves to peer
2024-06-02 18:12:01 PPP WARNING [23282] ppp receive PAP AuthNak PPP session limit exceeded
2024-06-02 18:12:01 PPP INFO [23282] ppp send PAP AuthReq user=(userid225066)
2024-06-02 18:12:01 Led Controller INFO [945] Start to run WAN1_ON
2024-06-02 18:12:01 PPP INFO [23282] ppp receive LCP ACK
2024-06-02 18:12:01 PPP INFO [23282] ppp send LCP ACK
2024-06-02 18:12:01 PPP INFO [23282] ppp receive LCP Request options(mru=1492;authtype=PPP_PAP;magic=0x66e4ed60;)
2024-06-02 18:12:01 PPP INFO [23282] ppp send LCP Request options(mru=1480;magic=0x5101a723;)
2024-06-02 18:12:01 Led Controller INFO [945] Start to run WAN0_OFF
2024-06-02 18:12:01 Led Controller INFO [945] Start to run LAN_OFF
2024-06-02 18:12:01 PPP INFO [23282] pppoe receive PADS sess-id(1254)
2024-06-02 18:12:01 PPP INFO [23282] pppoe send PADR Host-Uniq(5af2)
2024-06-02 18:12:01 PPP INFO [23282] pppoe receive PADO form AC-MAC(00:30:88:20:60:d1)
2024-06-02 18:12:01 PPP INFO [23282] pppoe receive PADO AC-Name(BRAS01-G61BQ4510Q01JK)
2024-06-02 18:12:01 PPP INFO [23282] pppoe send PADI Host-Uniq(5af2)
2024-06-02 18:12:01 PPP INFO [23282] pppoe send PADT due to(resending PADI)
2024-06-02 18:12:00 NAT INFO [23611] Initialization succeeded
2024-06-02 18:12:00 Remote Management INFO [23825] Service stop
2024-06-02 18:12:00 NAT INFO [23611] Initialization succeeded
2024-06-02 18:11:57 Led Controller INFO [945] Start to run WAN1_OFF
2024-06-02 18:11:57 Led Controller INFO [945] Start to run WAN0_ON
2024-06-02 18:11:57 Led Controller INFO [945] Start to run LAN_OFF
2024-06-02 18:11:56 PPP INFO [23282] pppoe send PADI Host-Uniq(5af2)
2024-06-02 18:11:56 PPP INFO [23282] pppoe send PADT due to(resending PADI)
2024-06-02 18:11:55 NAT INFO [22859] Initialization succeeded
2024-06-02 18:11:55 Led Controller INFO [945] Start to run WAN1_OFF
2024-06-02 18:11:55 Led Controller INFO [945] Start to run WAN0_OFF
2024-06-02 18:11:55 Led Controller INFO [945] Start to run LAN_OFF
2024-06-02 18:11:55 NAT INFO [22859] Initialization succeeded
2024-06-02 18:11:54 PPP INFO [15232] ppp send LCP TermReq due to User request
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#1
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4 Reply
Re:AX1500 constantly disconnecting PPPoE connection
2024-06-03 06:40:32

  @mike23123 

 

Hi, thanks for posting question here.

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.

According to your description, it seems to be WAN unstable connection.

May I confirm some details when the issue happens?

1. When the internet drops, what is the status of internet LED? Red/orange/green?

2. Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.

3.When the issue happens, login the web management interface of the Router, go to Advanced > Network > Internet. If the IP address is not 0.0.0.0, please go to Advanced Settings（same page）and change the two DNS Servers into 1.1.1.1 and 8.8.8.8.

If the same issue persists, please contact local support with the result of the above troubleshooting steps.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#2
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Re:AX1500 constantly disconnecting PPPoE connection
2024-06-19 17:28:12 - last edited 2024-06-26 09:33:09

  @Marvin_S whatever. The older TPLINK router works. Any other router works. I just bought an ASUS router and I'm throwing this tplink to trash.

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#3
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Re:AX1500 constantly disconnecting PPPoE connection
2024-06-19 17:29:24

Have you seen how many issues like mine your routers have?

 

https://www.google.com/search?q=tplink+ax1500+disconnects+pppoe+site:community.tp-link.com

 

I'm never buying anything from TPLINK again.

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#4
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Re:AX1500 constantly disconnecting PPPoE connection
2024-06-26 09:36:03

  @mike23123 

 

Hi，sorry to hear the result. For the unstable connection issue, common troubleshooting suggestion would be recoomended first. If that does not work, the engineer support will take further analysis.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#5
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