Solution Regular Ping Spike with Realtek Chip Network Card when connecting to Deco Network
This Article Applies to:
All Decos & Realtek chip network card
Issue Description/Phenomenon:
When the computer is connected to the Deco network, and tried to ping Deco IP or external network domains, the ping increases sharply every few seconds, and the replied time may reach 3000ms. See below ping test:
Background:
The problem is caused by the abnormal handling of the 802.11k roaming packet by the network card of the computer. In addition to Deco, the same problem also occurs on the Home OneMesh routers.
Solution:
1. Updated the driver of the Realtek network card to be the latest version first.
2. Turn off the Mesh Technology on the Deco APP for the devices.
Below are some Realtek chip network cards that have been tested:
If the same issue still exists, please feel free to comment below.