deco s4 keeps loosing internet
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
after successfully setting up the mesh network I find periodically all of the decos loose connection to the internet. All devices maintain the connection to decos but the app lists all decos as having no internet. The modem that feeds the main deco still has a connection to the WAN, and I can access the internet through that device just fine. After rebooting everything works until the next episode. This seems to happen multiple times a day.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, thank you a lot for your feedback.
It is suggested to install the firmware on this link to have a look:
[Solution] Wireless clients and Satellite Deco fail to connect to Main Deco under Spectrum / Starhub
How to Update the Firmware of Deco
At the same time, may I know who is your internet service provider?
Did any Deco turn red when the internet dropped out?
- Copy Link
- Report Inappropriate Content
Hi, thank you a lot for your feedback.
It is suggested to install the firmware on this link to have a look:
[Solution] Wireless clients and Satellite Deco fail to connect to Main Deco under Spectrum / Starhub
How to Update the Firmware of Deco
At the same time, may I know who is your internet service provider?
Did any Deco turn red when the internet dropped out?
- Copy Link
- Report Inappropriate Content
thanks, that seemed to do it. Yes, all decos would turn red. My isp is Century link.
- Copy Link
- Report Inappropriate Content
Thank you very much for getting back to me.
Please feel free to update here if you need further help.
- Copy Link
- Report Inappropriate Content
The firmware update improved but I still get the disconnect once in a while. The modem is up and running but S4 seem to lose the WAN connection.
- Copy Link
- Report Inappropriate Content
I too have had issue dropping on Spectrum. We did have a service tech visit and he did find some minor packet loss which he fixed. It ran fairly well that evening and the following day with some slight pixeling and buffering. Yesterday it was bad, totally dropping out. We run all day starting about 5AM, and it normally is bad after 7PM. During the day 2 TV's, a Desktop, and Laptop using Teams. During the evening it normally just 2 TV's and an IPad.
I did change the DNS to open source today to 1.1.1.1 and 1.0.0.1 and we will see if that makes a difference.
Would appreciate any help.
- Copy Link
- Report Inappropriate Content
I did want to add that we did swap the router per Spectrum's recommendation to a newer DOCSIS 3.1 model, which did help. It is cheap one, model EU2251.
I am running the latest firmware too.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I added a router from another manufacturer and set deco to access point mode. So the traffic goes from
ISP <-----> Modem <-----> Router <-----> Deco
this seem to completely fix the issues, the router is doing NAT, DHCP, routing instead of Deco. I did buy a small business wired router with RouterOS which may be difficult to configure without basic networking knowledge. But I would highly recommend adding a IP layer device to shield of Deco from directly communicating to the modem. Since I have 5 Deco nodes throughout the house, this was more cost efficient way to fix than buying a new set of mesh network device from different manufacturers.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 1149
Replies: 8
Voters 1