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Archer AX20 keep disconnecting WAN

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Archer AX20 keep disconnecting WAN

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Archer AX20 keep disconnecting WAN
Archer AX20 keep disconnecting WAN
2022-01-13 11:33:20
Model: Archer AX20  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20210902 rel.35277

Hi, 

 

I have a 3 months old Archer AX20 that keeps disconnecting the WAN link very often, sometimes even multiple times a day.  When this is happening, the WAN LED goed amber, and there is no internet for any device, regardless of the connection - wired or wireless. The only fix is to restart the router or release/renew the internet connection. As you can see in the log below, there are a lot of WAN on and off entries.

 

I called my ISP and there is nothing abnormal on their side. They said that the router is dropping the connection.

 

Here is an example of the log from today when the issue happened:

####################################################################
#                  Archer AX20 System Log
# Time = 2022-01-13 13:25:46
# H-Ver = 1.0.0 ; S-Ver = 1.3.2 Build 20210902 rel.35277
# LAN: I = 192.168.1.1 ; M = 255.255.255.0 ; MAC = E8:48:B8:92:4F:F4 
# WAN: W = dhcp ; I = XX ; M = 255.255.255.192 ; MAC = XX
#      G = XX ; D1 = XX ; D2 = XX 
# Clients connected: 7 ; WI-FI : 5 
####################################################################
2022-01-13 13:20:14 traffic-stats[7569]: <6> 269004 stats reset
2022-01-13 13:20:14 network[14282]: <6> 290005 Reload config
2022-01-13 13:20:13 network[14282]: <6> 290130 Set IPv6 status to off, protocol is <null>
2022-01-13 13:20:05 network[14056]: <6> 290003 Connect interface wanv6
2022-01-13 13:19:59 traffic-stats[7569]: <6> 269004 stats reset
2022-01-13 13:19:59 network[13791]: <6> 290005 Reload config
2022-01-13 13:19:59 network[13791]: <6> 290130 Set IPv6 status to on, protocol is <null>
2022-01-13 11:53:38 led-controller[1102]: <6> 288051 Start to run WAN1_ON
2022-01-13 11:53:38 led-controller[1102]: <6> 288051 Start to run WAN0_OFF
2022-01-13 11:53:38 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 11:53:25 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 11:53:25 led-controller[1102]: <6> 288051 Start to run WAN0_ON
2022-01-13 11:53:25 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 11:53:23 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 11:53:23 led-controller[1102]: <6> 288051 Start to run WAN0_OFF
2022-01-13 11:53:23 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:44:00 led-controller[1102]: <6> 288051 Start to run WAN1_ON
2022-01-13 10:44:00 led-controller[1102]: <6> 288051 Start to run WAN0_OFF
2022-01-13 10:44:00 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:43:58 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 10:43:58 led-controller[1102]: <6> 288051 Start to run WAN0_ON
2022-01-13 10:43:58 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:43:56 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 10:43:56 led-controller[1102]: <6> 288051 Start to run WAN0_OFF
2022-01-13 10:43:56 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:39:55 upnp[27053]: <6> 217505 Service stop
2022-01-13 10:39:54 remote-management[26750]: <6> 282505 Service stop
2022-01-13 10:39:45 nat[25225]: <5> 211054 Virtual server created succeeded[ex-port:53 ip:192.168.1.2 in-port:53 protocol:all]
2022-01-13 10:39:45 nat[25225]: <5> 211054 Virtual server created succeeded[ex-port:443 ip:192.168.1.2 in-port:443 protocol:tcp]
2022-01-13 10:39:45 nat[25225]: <5> 211054 Virtual server created succeeded[ex-port:16881 ip:192.168.1.2 in-port:16881 protocol:tcp]
2022-01-13 10:39:45 nat[25225]: <5> 211054 Virtual server created succeeded[ex-port:6881 ip:192.168.1.2 in-port:6881 protocol:udp]
2022-01-13 10:39:44 nat[25225]: <5> 211054 Virtual server created succeeded[ex-port:32829 ip:192.168.1.2 in-port:32400 protocol:tcp]
2022-01-13 10:39:44 nat[25225]: <5> 211054 Virtual server created succeeded[ex-port:1194 ip:192.168.1.2 in-port:1194 protocol:udp]
2022-01-13 10:39:42 nat[25225]: <6> 211501 Initialization succeeded
2022-01-13 10:39:41 nat[25225]: <6> 211501 Initialization succeeded
2022-01-13 10:39:35 network[24644]: <6> 290003 Connect interface wan
2022-01-13 10:39:34 nat[24306]: <6> 211501 Initialization succeeded
2022-01-13 10:39:34 nat[24306]: <6> 211501 Initialization succeeded
2022-01-13 10:39:33 network[24303]: <6> 290004 Disconnect interface wan
2022-01-13 10:39:23 led-controller[1102]: <6> 288051 Start to run WAN1_ON
2022-01-13 10:39:23 led-controller[1102]: <6> 288051 Start to run WAN0_OFF
2022-01-13 10:39:23 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:39:19 upnp[23559]: <6> 217505 Service stop
2022-01-13 10:39:18 remote-management[23250]: <6> 282505 Service stop
2022-01-13 10:39:10 nat[21907]: <5> 211054 Virtual server created succeeded[ex-port:53 ip:192.168.1.2 in-port:53 protocol:all]
2022-01-13 10:39:09 nat[21907]: <5> 211054 Virtual server created succeeded[ex-port:443 ip:192.168.1.2 in-port:443 protocol:tcp]
2022-01-13 10:39:09 nat[21907]: <5> 211054 Virtual server created succeeded[ex-port:16881 ip:192.168.1.2 in-port:16881 protocol:tcp]
2022-01-13 10:39:09 nat[21907]: <5> 211054 Virtual server created succeeded[ex-port:6881 ip:192.168.1.2 in-port:6881 protocol:udp]
2022-01-13 10:39:09 nat[21907]: <5> 211054 Virtual server created succeeded[ex-port:32829 ip:192.168.1.2 in-port:32400 protocol:tcp]
2022-01-13 10:39:08 nat[21907]: <5> 211054 Virtual server created succeeded[ex-port:1194 ip:192.168.1.2 in-port:1194 protocol:udp]
2022-01-13 10:39:06 nat[21907]: <6> 211501 Initialization succeeded
2022-01-13 10:39:06 nat[21907]: <6> 211501 Initialization succeeded
2022-01-13 10:39:02 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 10:39:02 led-controller[1102]: <6> 288051 Start to run WAN0_ON
2022-01-13 10:39:02 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:39:00 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 10:39:00 led-controller[1102]: <6> 288051 Start to run WAN0_OFF
2022-01-13 10:39:00 led-controller[1102]: <6> 288051 Start to run LAN_ON
2022-01-13 10:39:00 nat[21035]: <6> 211501 Initialization succeeded
2022-01-13 10:39:00 nat[21035]: <6> 211501 Initialization succeeded
2022-01-13 10:37:08 led-controller[1102]: <6> 288051 Start to run WAN1_OFF
2022-01-13 10:37:08 led-controller[1102]: <6> 288051 Start to run WAN0_ON
2022-01-13 10:37:08 led-controller[1102]: <6> 288051 Start to run LAN_ON

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Re:Archer AX20 keep disconnecting WAN
2022-01-14 06:03:19

@NewTP 

 

Hello, thanks again for reporting an issue you are experiencing with the Archer AX20, we have just opened a thread providing a temporary solution for it, please visit:

https://community.tp-link.com/en/home/forum/topic/521268

 

We will keep updating the solution in the above thread, please pay attention for any new updates if your model or hardware version is not list now. Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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