AV500 not pairing

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AV500 not pairing

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AV500 not pairing
AV500 not pairing
2022-02-22 13:41:26
Model: TL-WPA4220 KIT  
Hardware Version: V1
Firmware Version:

AV500 device stopped working all of a sudden and will  not pair back. I have tried resetting to factory settings and still does not pair.  Please advise. 

 

Thanks, 

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#1
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4 Reply
Re:AV500 not pairing
2022-02-24 09:11:08

 Hello@HPavon 

Please  put 2 powerline unit in the wall sockets, in the same room, and pair them again :
Paring Note:  press Pair button only for 1 sec, Power Leds should be flashing on both powerline units in pairing process. ( if the Power Led does not blink, press it for 1 sec again) When the Powerline Led or House Leds are on, the pairing process is done

FAQ: How to secure (pair) the Powerline Network?

 

If press the pair button for one sec, does the Power led flash on 2 powerline units? 

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#2
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Re:AV500 not pairing
2022-02-24 12:33:26

  @Solla-topee Thanks for your reply, I have tried that and still no luck.  I tried pairing another one (AV600) as well and it did work, the problem is only with the AV500.  Any other advise?

Solla-topee wrote

 Hello@HPavon 

Please  put 2 powerline unit in the wall sockets, in the same room, and pair them again :
Paring Note:  press Pair button only for 1 sec, Power Leds should be flashing on both powerline units in pairing process. ( if the Power Led does not blink, press it for 1 sec again) When the Powerline Led or House Leds are on, the pairing process is done

FAQ: How to secure (pair) the Powerline Network?

 

If press the pair button for one sec, does the Power led flash on 2 powerline units? 

 

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#3
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Re:AV500 not pairing
2022-03-01 06:19:09

  Hello@HPavon 

sorry for the late response, can I know  when press the pair button for one sec, does the Power led flash on that AV500? 

You could try a different wall socket for it & factory reset it and try to pair again. 

If the power Led is not flash, it could be a faulty unit, you may contact retailer to check warranty, or purchase a new one to replace it if it is out of warranty. 

 

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#4
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Re:AV500 not pairing
2022-03-01 12:15:05

  @Solla-topee Yes, the light does flash or blink for almost a minute but it never pairs.

Solla-topee wrote

  Hello@HPavon 

sorry for the late response, can I know  when press the pair button for one sec, does the Power led flash on that AV500? 

You could try a different wall socket for it & factory reset it and try to pair again. 

If the power Led is not flash, it could be a faulty unit, you may contact retailer to check warranty, or purchase a new one to replace it if it is out of warranty. 

 

 

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