TL-WPA4220(UK) V5.0 AV600 Not Pairing

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TL-WPA4220(UK) V5.0 AV600 Not Pairing

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TL-WPA4220(UK) V5.0 AV600 Not Pairing
TL-WPA4220(UK) V5.0 AV600 Not Pairing
2022-04-20 10:30:47
Model: TL-WPA4220 KIT  
Hardware Version:
Firmware Version: wpa4220v5-eu-up-ver1-0-1-P1[20210305-rel64377].bin

Hi, I do not appear to be able to get my AV600 into pairing mode. I have pressed the pairing button for 1 sec on the main powerline connected to the router and then pressed the pairing button on the new AV600 but do not get a flashing power light to indicate the powerline is in pairing mode.  I have tried updating the firmware, factory resetting etc but still can't get it into paring mode. I have an older AV500 version which connects to the main powerline every time without any issues.  I have also tried connecting to this powerline but still don't get a flashing pairing light on the new AV600.

Any ideas?

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3 Reply
Re:TL-WPA4220(UK) V5.0 AV600 Not Pairing
2022-04-21 03:33:34

Hello   @Adsie 

 

Please try some tips below to manually pair the device

  • try a different wall outlet and press pair button (on the bottom of the WPA4220 extender) for 1 sec again 
  • try factory reset the powerline units and press pair again: 

Reset Wireless powerline unit: 
Press and hold the Reset button (or use a pin to press reset hole) until all LEDs turn off and start on again.  

 

1. Try to pair manually: please  put 2 powerline unit in the wall sockets, in the same room, and pair them again :
Paring Note:  press Pair button only for 1 sec, Power Leds should be flashing on both powerline units in pairing process. ( if the Power Led does not blink, press it for 1 sec again) When the Powerline Led or House Leds are on, the pairing process is done

FAQ: How to secure (pair) the Powerline Network?
 

2. Try to pair using tpPLC Utility 
Please factory reset your powerline unit by tpPLC Utility one by one:
https://www.tp-link.com/support/faq/1612/   

Refer to this instruction to pair the powerline units/ add an extra powerline unit by Powerline Key: 
https://www.tp-link.com/support/faq/1615/

 

If you have tried the above steps and  factory reset manually by Utility but Power led does not flash when press pair button on the bottom , that could be a faulty unit, you could reach retailer or local support for warranty. 

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Re:TL-WPA4220(UK) V5.0 AV600 Not Pairing
2022-04-22 13:01:56

Hi @Solla-topee 

Thank you for your prompt reply.  I have tried all of your suggestions and unfortunately it appears that the unit may be defective so I will contact Amazon and see if I can get a replacement.

Regards

Adsie

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#3
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Re:TL-WPA4220(UK) V5.0 AV600 Not Pairing
2022-04-24 02:59:31

  @Adsie thank you for the letting us know the test result, feel free to let us know if the replacement unit works for you. 

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