Solution Cannot Access the Internet when connecting an Archer AX6000/AX11000 to Starlink Gen 2
This Article Applies to:
Archer AX6000 V1
Archer AX11000 V1
Archer AX90 V1
Archer GX90 V1
Archer AX3200 V1
Issue Description/Phenomenon:
Starlink Gen 2 system generally includes a Starlink Terminal, a Starlink router, and an Ethernet adapter. This Ethernet adapter will give you the ability to hard-wire the system and use non Starlink equipment with the system, and it is a must when connecting a non-Starlink router. However, SpaceX/Starlink doesn't guarantee performance with a non-Starlink router, the FAQ notes:
If you want to connect our TP-Link router like Archer AX6000/AX11000 to the Starlink Gen 2 system but unfortunately fail to connect to the internet, please go through this article to figure it out.
Available Solutions:
Solution 1
For Archer AX11000/AX6000
Upgrade and install the below beta firmware on the Archer AX11000/AX6000, then connect the WAN/Internet port to the Starlink Ethernet adapter to observe if the internet works. Download and unzip the firmware file, then you will see the “.bin” firmware file, launch a web browser and go to the Advanced > System Tools > Firmware Upgrade page to upload the firmware file:
Archer AX11000_V1.0_221209 (Updated on Dec 12, 2022)
Archer AX6000_V1.0_230303 (Updated on Mar 15, 2023)
Note:
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
2. This beta version can be applied to the EU and US versions.
For Archer AX90/GX90/AX3200
Step 1 Connect the Starlink Gen 2 Ethernet Adapter to the 1 Gbps WAN/LAN Port on the Archer AX90/GX90/AX3200 instead of the 2.5 Gbps WAN/LAN Port, then check if the internet will work.
Step 2 Visit http://tplinkwifi.net and log into the web GUI of the router, go to Internet, and select 1 Gbps WAN/LAN as the WAN/Internet port.
Note: The 2.5 Gbps WAN/LAN port and 1 Gbps WAN/LAN port cannot be used as the WAN port at the same time. Once we choose to use the 1 Gbps WAN/LAN port as the WAN port for internet service, the 2.5 Gbps WAN/LAN port will be used as the LAN port by default.
Solution 2
Try modifying the Internet Negotiation Speed to 100 Mbps Full Duplex, then save and reboot the system to determine if the internet works.
For Archer AX6000, go to Advanced > System Tools > System Parameters page, scroll down to the bottom of the page, you see find Internet Port Negotiation Speed Setting, change it to 100 Mbps Full Duplex:
For Archer AX11000, go to Advanced > Network > Internet page, scroll down to the bottom of the page, you see find Internet Port Negotiation Speed Setting, change it to 100 Mbps Full Duplex:
Solution 3
If you happen to have a network switch, try to plug the switch between the Starlink Ethernet Adapter and the Archer AX6000/AX11000 WAN, that is Starlink router --- Ethernet Adapter --- Switch --- Archer AX6000/AX11000, then confirm if the internet works.
Feel free to comment below whether the issue gets fixed with the above solutions. We will also investigate further and update the thread when there is a final solution, welcome to subscribe!
More Articles:
How to Connect and Set up a TP-Link Router to Starlink Internet
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@Kevin_Z Something else to consider - I'm a home user with the TP-Link Archer AX6000 and the Starlink Gen 2 router. I could not put the Gen 2 router in Bypass mode and get a connection to the AX6000. Part of my solution was to replace the Starlink Ethernet Adapter. Although I had 2 new Ethernet Adapters, both were defective and Starlink replaced them for me. They have a know issue with these i.e. packet losses. From the Command Prompt, I would ping Google.com and one out of every four pings had packet losses. Just an FYI.
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@TNStarlink @MadManDan @PerrySSP @lklawrie @Old_Gods @David_FlorX @Voroak123 @dwdaubert
Hello all,
I'm tagging all of you to inform you that our developers have provided a new beta firmware, which aims to resolve the WAN/Internet connection issue with Starlink on Archer AX11000 and AX6000. It's suggested to install the beta firmware on your AX11000/AX6000 to confirm if it does resolve the previous issue.
If you are willing to give it a try, please download and install the beta firmware we provided in my original post. Please let me know if it helps or not.
Thank you very much.
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@JohnLi You are a lifesaver. I also have an AX90 (Archer AX6600) and can confirm that all I had to do was move the cable from the 2.5Gbps to the 1.0Gbps. No beta firmware, no switches, no changing the negotiation. Just plug it in to the 1.0 WAN port
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Braveheart1980 wrote
@Braveheart1980 Yes. I would suggest you disable auto update and wait for the official version.
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This method of what you did and the parameters worked for me, I have the ax11000 and it was a pain to be limited to 100mb now I'm able to bump it up to 1000mb thank god. @PerrySSP
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@Atatsiak glad it worked! I ended up combining the starlink alongside another microwave connection (40 mbps) I already had via a dual wan router. It's been working pretty well overall including the load balancing function between the two. Overall starlink is so so in Colorado where I'm at. Bandwidth is good in the mornings but pretty awful in the evenings. The microwave company is promising they'll have 100mbps soon at which point I may drop the starlink. All a separate issue than the router issues but related to the overall solution!!
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@Kevin_Z I have starlink gen 2 and just bought archer gx90 will this firmware help me as I can not connect the archer to the internet
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Axel1999ca wrote
@Kevin_Z I have starlink gen 2 and just bought archer gx90 will this firmware help me as I can not connect the archer to the internet
Hello @Axel1999ca
Thank you for following up on this topic.
It's not allowed to install the beta firmware that we provided on this topic on your Archer GX90. The beta firmware is only available for AX11000 and AX6000 right now.
Have you tried to change the Internet Negotiation Speed to 100Mbps to observe if the GX90 will connect to the Starlink network?
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