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Deco M4 disconnects and turns solid red frequently

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Deco M4 disconnects and turns solid red frequently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 disconnects and turns solid red frequently
Deco M4 disconnects and turns solid red frequently
2022-08-25 17:42:32
Model: Deco M4  
Hardware Version: V4
Firmware Version: 1.0.2 build 20220401

My deco worked fine in the first days, then I updated it to the current version and this strange behavior started:
I have two wifis: 1 from the internet provider and my deco network with 2 identical Deco m4, often during the day my deco network stops working for a few seconds to a couple minutes and comes back, the provider wifi is still working, if I go check my deco it sometimes have the solid red light. 
Any ideias what is going on? 

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Re:Deco M4 disconnects and turns solid red frequently
2022-08-26 08:07:19

  @rcoan 

Hi, have you ever checked whether Deco still has a valid IPV4 address when it turned red?

How often will it drop out within one day?

And may I know who is your internet service provider and the model number of your ISP router?

At the same time, I would like to follow up on your case via email. Please check whether you could receive an email from me later.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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Re:Deco M4 disconnects and turns solid red frequently
2022-08-26 14:49:04

  @David-TP 
hello, thank you for the response!
 

have you ever checked whether Deco still has a valid IPV4 address when it turned red?

 

 After your message, I configured my main deco with Static IP, and it still happened.
 

How often will it drop out within one day?

It depends, today happened 2 times so far, yesterday happened around 7 times between 8am to 12pm

 

 

And may I know who is your internet service provider and the model number of your ISP router?

My provider is `Vivo` (It's a Brazilian one), the router model number is Askey RTF8115VW.

I'll also answer your email. thank you again! 

 

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