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deco x50 satellite only use 2.4 ghz signal

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deco x50 satellite only use 2.4 ghz signal

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Turcao

2023-01-11 16:13:06 - last edited 2023-01-13 20:28:44

Posts: 2

Helpful: 8

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Registered: 2023-01-11

deco x50 satellite only use 2.4 ghz signal

2023-01-11 16:13:06 - last edited 2023-01-13 20:28:44

Model: Deco X50

Hardware Version: V1

Firmware Version: 1.2.0 build 20221122 rel. 46653

initially I apologize for my bad english.

I have a Deco x50 system with two Deco's.

The main deco is wired to the modem. The satellite is connected wirelles.

Initial setup was done easily. Everything working properly. The two decos communicate by the 2.4/5 ghz signal source.

The problem is: every time I restart deco, the satellite only connects with the main one on the 2.4 ghz signal source.

On the satellite Deco, the Source Signal will only show "2.4GHz" and it will never show "5GHz" or "2.4GHz/5Ghz." It will only show 2.4GHz regardless of its distance from the main Deco. I have tested this by placing the two Deco's next to each other.

The only way I can make the satellite connect at 5 ghz is by resetting the devices and creating a new network.

I already changed the main deco for the satellite and when I restart the problem persists.

Has anyone had the same problem?
How can I solve this problem?

Best regards

1 Accepted Solution

David-TP

2023-01-12 02:06:27 - last edited 2023-01-13 20:28:44

Posts: 12823

Helpful: 1802

Solutions: 1297

Stories: 9

Registered: 2020-04-14

Re:deco x50 satellite only use 2.4 ghz signal-Solution

2023-01-12 02:06:27 - last edited 2023-01-13 20:28:44

@Turcao Hi, Thank you very much for the feedback.

I might need to forward your case to the senior engineers for further assistance. Please check whether you could get an email from us later.

At the same time, could you please try to turn off 160mhz under 5ghz to see whether it helped improve the current issue?

Would there be a 5GHz smart home device around, such as a 5ghz wireless speaker, like a JBL soundbar?

https://community.tp-link.com/en/home/stories/detail/500016

And would it be possible to check the current wireless spectrum of 5ghz via Wi-Fi Analyzer APP, to see whether there would be quite a lot of interference on the 5ghz?

By the way, How about the 5Ghz wireless radio of Deco? Do you still have devices connected to the 5Ghz of Deco X50?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

3 Reply

David-TP

2023-01-12 02:06:27 - last edited 2023-01-13 20:28:44

Posts: 12823

Helpful: 1802

Solutions: 1297

Stories: 9

Registered: 2020-04-14

Re:deco x50 satellite only use 2.4 ghz signal-Solution

2023-01-12 02:06:27 - last edited 2023-01-13 20:28:44

@Turcao Hi, Thank you very much for the feedback.

I might need to forward your case to the senior engineers for further assistance. Please check whether you could get an email from us later.

At the same time, could you please try to turn off 160mhz under 5ghz to see whether it helped improve the current issue?

Would there be a 5GHz smart home device around, such as a 5ghz wireless speaker, like a JBL soundbar?

https://community.tp-link.com/en/home/stories/detail/500016

And would it be possible to check the current wireless spectrum of 5ghz via Wi-Fi Analyzer APP, to see whether there would be quite a lot of interference on the 5ghz?

By the way, How about the 5Ghz wireless radio of Deco? Do you still have devices connected to the 5Ghz of Deco X50?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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Helpful: 3

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deco x50 satellite only use 2.4 ghz signal

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