Youtube and Google services not working on Deco M5

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Youtube and Google services not working on Deco M5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Youtube and Google services not working on Deco M5
Youtube and Google services not working on Deco M5
2023-01-28 22:45:55
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.1 Build 20220818 Rel. 36456

Hi there,

 

I have 3 Deco M5 with the following issues:

  • Youtube playback does not work on smartphones (it plays for about 10 seconds, then stops forever)
  • Apps cannot be downloaded or updated from Play Store

 

Laptops seem to work fine and my desktop PC which is connected via ethernet does not present the issues.

I tried using Google's DNS and it did not work.

When I use VPN on any of the devices affected (smartphones), things work as well.

 

Not sure when the problem started, but likely since the last firmware update.

 

I've seen other users with the same problem on the M5 and other models and none seemed to have a proper fix.

 

Please let me know if it can be fixed.

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#1
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4 Reply
Re:Youtube and Google services not working on Deco M5
2023-01-29 02:53:57

  @mcalheiro 

Hi, welcome to the community.

Have you tried to turn off "Mesh Technology" for smartphones on the Deco APP?

As for the DNS, did you change the DNS under DHCP or internet connection here:

Would there be any error message when APPs could not be downloaded or uploaded from Play Store?

 

Thank you very much.

Wait for your reply.

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#2
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Re:Youtube and Google services not working on Deco M5
2023-01-29 15:09:37 - last edited 2023-01-29 15:13:26

  @David-TP 

 

Thank you for your reply. After your response, I tried disabling 'mesh technology' in all smartphones, then rebooted my decos to restart the connection but the problem still happens. 

 

As for the DNS, I've tried all possibilities (under DHCP, under internet connection and both). All these tests were made prior to the original post.

 

As I said before, the apps never get updated . They keep trying to download for a long time (pending...) and then it stops and shows 'Couldn't update'. Here is a screenshot as an example:

Thank you once again. Please let me know if you need any extra information.

 

David-TP wrote

 

  @mcalheiro 

Hi, welcome to the community.

Have you tried to turn off "Mesh Technology" for smartphones on the Deco APP?

As for the DNS, did you change the DNS under DHCP or internet connection here:

Would there be any error message when APPs could not be downloaded or uploaded from Play Store?

 

Thank you very much.

Wait for your reply.

 

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#3
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Re:Youtube and Google services not working on Deco M5
2023-01-30 11:39:59

  @mcalheiro Thank you very much for the update.

I would like to forward your case to the senior engineers for further assistance. Please check whether you have got an email from us.

best regards.

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#4
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Re:Youtube and Google services not working on Deco M5
2023-01-31 00:42:51

Hi @David-TP 

 

No email so far. But thanks for the help, I'll be waiting.

 

David-TP wrote

  @mcalheiro Thank you very much for the update.

I would like to forward your case to the senior engineers for further assistance. Please check whether you have got an email from us.

best regards.

 

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#5
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