Solution India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
This Article Applies to:
All TP-Link LTE Gateway Routers including Archer MR600, TL-MR6400, etc.
Issue Description/Background:
Some customers reported that their Jio SIM card was working fine before, but the internet stops working after upgrading to 5G, old 4G Jio SIM card still works fine on the same device, while the 5G enabled Jio SIM card works on a smartphone or Jio's own router.
Available Solution
Before downloading and updating the following beta firmware, please verify the model number and hardware version on the product label, especially the models with x.0, x.20 and x.30 versions. Please note that the x.0, x.20 and x.30 are different versions and unable to use the same firmware.
For Archer MR600(EU) V3: Archer_MR600(EU)_V3_230811
For Archer MR600(EU) V2: Archer_MR600(EU)_V2_230801
For TL-MR6400(EU) V5.30: TL-MR6400(EU)_V5.30_230801
For TL-MR6400(EU) V5.20: TL-MR6400(EU)_V5.20_230815
For Archer MR200(EU) V5.30: Archer_MR200(EU)_V5.30_230816
For Archer MR200(EU) V5.20: Archer_MR200(EU)_V5.20_230815
For Archer MR400(EU) V4.30: Archer_MR400(EU)_V4.30_230928
For Archer MR600(EU) V1: Archer_MR600(EU)_V1_Builld_20231127
For Archer MR200(EU) V5: Archer_MR200(EU)_V5_24040425
For Archer MR200(EU) V6: Archer_MR200(EU)_V6_24040425
For TL-MR6400(EU) V5: TL-MR6400(EU)_V5_20240425
For TL-MR100(EU) V2: TL-MR100(EU)_V2_240313
Notes:
1) If there is still no internet or no IPv4 address when using the above beta firmware with Jio 5G SIM card, please check the default APN profile settings on Advanced->Network->Internet page, if the PDP Type is not on "XLAT", please create a new profile manually and set PDP Type as "XLAT", leave other parameters the same as default profile, then check if the problem will be resolved.
If so, please share with us the MCC&MNC of your SIM card, so that we could update the default profile settings for your SIM card.
You could insert the Jio 5G SIM card into your smartphone, then check the APN profile settings on the phone to find the MCC and MNC, please share with us the screenshot, thanks a lot!
2) The beta firmware is for Jio 5G SIM card only, please don't update it if you would like to use a different SIM card.
3) We will update this thread once there is any other beta firmware for other models or versions.
4) Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding
If internet still doesn't work with 5G Jio SIM after updating the above firmware, please make sure the PDP Type in the APN profile is XLAT, and provide the following information for further follow-up:
1. A screenshot of the Advanced > Status page.
2. A screenshot of the Advanced > Network > Internet page.
3. Save and send us the system log file. You can go to Advanced > System Tools > System Log page to save the log file.
4. Model number, hardware and firmware version of the TP-Link router.
Do let the community know if there is anything else that we can help with. We are always happy to help.
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@amitkray31 I replaced my ADSL router due this.
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By the way, I was thinking selling my MR600 junk at half the price
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Hi, really sorry for the trouble caused. We've emailed you to follow up your case, hoping to have a change of debugging the issue on your router, please have a check and reply the email, thanks a lot!
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Hi, may I have the hardware and firmware version of your new Archer MR400?
If you've tried all the suggestions but not working, please email support.forum@tp-link.com and provide the necessary information mentioned on the post, thanks a lot!
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@Sunshine Jio Sim which is not 5G enabled is working fine. Jio 5G enabled sim is not working and your team needs to update the firmware or letting us know the updated setting of Jio 5G enabled sim.
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Hi, we are working with the India local team about this issue now, and also debugging on some customer product, once there is any update, I will update this post and provide solution.
At the same time, could you please provide us your MR400 hardware and current firmware version for records? If beta firmware is needed to solve the issue, we will provide corresponding firmware for specific version.
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I am sharing the details for MR600 V2.
Firmware Version:1.7.0 0.9.1 v0001.0 Build 220826 Rel.58057n
Hardware Version:Archer MR600 v2 00000001 IMEI:xxxxxxxxxxxxxx
Logs and screenshot attached
There is a issue with MR600 router where my Jio sim is not able to connect to internet on this router only.
My findings:- Jio sim recently upgraded to 5G network, but the same sim is working in other non jio router like usb dongle.
It seems like problem is only with MR600.
What causing:- when Jio sim inserted ipv4 showing blank and only ipv6 working but can't provide internet.
Troubleshooting Done so far:- multiple router restart, reset router, upgraded to latest firmware.
Also please note this issue was happening before as well before 5G network launched like in 2020-2021-2022 but somehow it was resolved automatically but this time its not getting resolved.
This is serious issue and has to be resolved on priority.
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Hi, thanks a lot for the detailed and valuable feedback, I noticed that you've also emailed us to report the same issue, and we've already replied, please have a check and reply the email for follow up.
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@Sunshine Please let me know if there is any new Beta Software or Operator settings are released. I am ready to test. Have emailed to Indian Tplink support team and to support.forum@tp-link.com
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We saw your email and just replied, and we will share the solution to you all once there is any update.
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