XE75 Poor Performance 6ghz Band

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XE75 Poor Performance 6ghz Band

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
XE75 Poor Performance 6ghz Band
XE75 Poor Performance 6ghz Band
2023-04-24 16:21:07
Model: Deco XE75  
Hardware Version: V1
Firmware Version: 1.1.11 Build 20230302 Rel51700

I currently have the 6ghz band activated and I have connected a Lenovo Yoga notebook (Intel Wi-Fi 6E AX210) and a Samsung S23 ultra, and on both devices the internet works very unstable, at times it works excellent and at times it works super slow.

If I look in the app, both devices appear as "weak signal", when in reality I am 1 meter from the router with nothing in front of me.

Does anyone know what could be causing the problem?

 

Attached photos.

 

Tanks!

 

 

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#1
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Re:XE75 Poor Performance 6ghz Band
2023-04-25 03:28:03

  @Gastong 

Hi, welcome to the community.

I would like to forward your case to the senior engineers for further assistance. 

Please check whether you have got an email from us.

Thank you very much.

best regards.

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