Slow Performance from AXE 5400

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Slow Performance from AXE 5400

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

JeffEynon

2023-05-16 15:01:51 - last edited 2023-05-16 15:06:52

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Registered: 2023-05-16

Slow Performance from AXE 5400

2023-05-16 15:01:51 - last edited 2023-05-16 15:06:52

Model: Deco XE75 Pro

Hardware Version:

Firmware Version:

Hi,

I recently purchased an AXE5400 setup from best buy. It is a 3 pack of XE75 Pro units. I set everything up and it was all good until today. The performance is suddenly horrible.

My ping times are > 1 second. My download time is only about 10 mbps (I have Gig internet). It's not a modem issue - I plug in directly to the modem and it's fine.

What's going on? I rebooted the units, and it didn't help.

1 Reply

David-TP

2023-05-17 03:00:18

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Registered: 2020-04-14

Re:Slow Performance from AXE 5400

2023-05-17 03:00:18

@JeffEynon

Hi, welcome to the community.

Here are some suggestions for your reference:

1. connect the ISP modem to another Ethernet port on the main Deco XE75 pro.

2. make sure the QOS is disabled or set as 1000/1000 m/s download and upload.

3. Disable UPNP under Deco APP>More>Advanced.

If it did not help, please send an email to support.forum@tp-link.com with the following details:

1. may I know your internet service provider and the model number of ISP cable modem?

2. What is the modem number of the speedtest client? and Please refer to this link to check the link speed on the speedtest client when it is connected to main Deco XE75 pro:

How to check the associated/link speed on a wired client

How to check the associated/link speed on a wireless client

3. Please send me some screenshots of the speedtest results.

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.