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Zoom connection unstable while rest of internet is fine

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Zoom connection unstable while rest of internet is fine

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Zoom connection unstable while rest of internet is fine
Zoom connection unstable while rest of internet is fine
2023-08-11 21:04:51 - last edited 3 weeks ago
Tags: #Network Connectivity
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.2.0

Hello,

 

I recently upgraded the firmware version for my Deco X20 Mesh Network and all of sudden experiencing problems with zoom meetings. When I run an internet speed test the results are normal. For some reason though I have issues with just zoom calls that says connection unstable, call quality issues, etc.

 

Can someone please help provide any guidance how to fix?

 

Thank you,

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Re:Zoom connection unstable while rest of internet is fine
2023-08-15 11:28:14

  @jessewj99 

Hi, Do you connect via Wi-Fi or Ethernet cable for Zoom Calls/Meetings?

On the Deco X20 V2-1.2.0, There is "Device Isolation" under Deco APP>More. It is suggested to add the device to the Isolation list and check whether it might have interfered with other devices in the network.

And please also change the following setting to see whether it helped:

1. put this device into "High Priority" under QOS.

2. set connection preference, such as 5Ghz to the nearest Deco.

Thank you very much.

Best regards.

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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