PX50 does not work with Zscaler

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PX50 does not work with Zscaler

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PX50 does not work with Zscaler
PX50 does not work with Zscaler
2023-09-05 05:54:03 - last edited 2023-10-25 03:30:40
Model: Deco PX50  
Hardware Version: V1
Firmware Version: 1.0.3

I recently purchased a 3 set of px50. Works well with all my devices and has drastically improved speed through my home.

 

Only issue is that when I use my work laptop which uses zscaler, I basically cannot access internet or sync files with one drive etc. I've tried other modems which all work fine, and when used as access points, the px50s work, but when used as modem I face this issue.

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1 Accepted Solution
Re:PX50 does not work with Zscaler-Solution
2023-09-05 06:24:14 - last edited 2023-10-25 03:30:40

  @Marces 

Update:

For the Zscaler VPN performance issue with Deco, please refer to the suggestions here:

Zscaler VPN Performance Issue with Deco

Thank you very much and best regards.

 

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5 Reply
Re:PX50 does not work with Zscaler-Solution
2023-09-05 06:24:14 - last edited 2023-10-25 03:30:40

  @Marces 

Update:

For the Zscaler VPN performance issue with Deco, please refer to the suggestions here:

Zscaler VPN Performance Issue with Deco

Thank you very much and best regards.

 

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#2
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Re:PX50 does not work with Zscaler
2023-09-05 09:00:45
Hi David is there similar investigation for the XE75 Pro as I face the same issue with working at home on Zscaler.
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Re:PX50 does not work with Zscaler
2023-09-05 09:24:18

  @David-TP yes this sounds very similar to my issue

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Re:PX50 does not work with Zscaler
2023-09-05 11:29:46

  @BenGinders 

Hi, nice to see you again. I happen to see that you have submitted a support ticket with us about the 6G Wi-Fi issue. I will leave one more note on the ticket and maybe the engineer could help check the two issues together.

 

@Marces , Thanks for the feedback. the issue has been reported to the engineer and he will help us get the beta firmware first. At the same time, he also wants to check more details about this issue and I would like to follow up on your case via email. Please check whether you could get an email from me later.

Thank you very much and best regards.

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#5
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Re:PX50 does not work with Zscaler
2023-09-18 05:49:00

Just an update for anyone experiencing the same issue. The PX50 still does not work as expected with Zscaler when using the device in wifi router mode. They've let me know they're working on a new version of the firmware though.

 

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