Range Extender disconnects from router after a while, then it reconnects again

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Range Extender disconnects from router after a while, then it reconnects again

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Range Extender disconnects from router after a while, then it reconnects again
Range Extender disconnects from router after a while, then it reconnects again
2023-11-08 15:45:17 - last edited 2023-11-08 15:55:06
Model: RE300  
Hardware Version: V1
Firmware Version: 1.0.8

Hello,

 

I have mi range extender connected to the router, most of the time it works ok. It shows 3 LEDs indicating it has power + connection to router + 5Ghz (If I am using only 5Ghz network).

 

But sometimes it disconnects from the router. I know that because the connection and 5GHz LEDs are off, and there is no connection to the internet if I connect to the repeater.

After a while (from 1h to ?) it just reconnects again and works fine. 

 

I tried:

  • Restore to default settings
  • Upgrade the firmware
  • Using 2.4GHz the issue is also pressent
  • When there is no connection to the router, I use the app and try to reconnect again in the list I see the router with full wifi intensity, so distance is not an issue.

 

 

Device: Mesh Wi-Fi Range Extender 1200 DUAL BAND

 

Any idea what could cause the issue?

 

Kind regards

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Re:Range Extender disconnects from router after a while, then it reconnects again
2023-11-09 09:24:09

  @slevin217 

Hi, welcome to the community.

May I know the model number of your Host router?

How often would the internet connection usually drop out?

Can I have some screenshots of the status when RE dropped out and 5GHz was off?

Thank you very much and Best regards.

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