iphone 15 pro wifi keeps disconnecting

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iphone 15 pro wifi keeps disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
iphone 15 pro wifi keeps disconnecting
iphone 15 pro wifi keeps disconnecting
2023-12-26 12:19:43
Model: Deco XE75   Deco X20  
Hardware Version:
Firmware Version: 1.2.3 for the XE75 and 1.1.5 for the X20

Since I got the iphone 15 pro I am having problems with my wifi. The WiFi keeps disconnecting from time to time (sometimes once or twice a day and sometimes five times in one hour).

when I turn off the WiFi and on again it is connecting fine.

 

setup:

TP link deco with 4 accespoints in house, one on each floor. Sending 2.4GHz and 5GHz. Why 4 accespoints? I live in a house full of thick concrete walls and 3 floors with large backyard (total house is 330 square meters)

 

funny thing:

  • Samsung galaxy S23 no problems
  • iPad Pro no problems
  • other devices like HP pro books no problems
  • iphone 12 Pro Max no problems (the iPhone I had before the 15 pro)

 

already tried with apple support:

  • resetting network settings
  • resetting whole
  • factory reset iPhone 15 pro with restore from iCloud
  • factory reset iPhone and clean install with itunes
  • turn off WiFi assistance from 5G network when WiFi signal is weak

 

already tried on the network settings:

  • set the internet tot 2.4GHz only
  • turn off seamless switching between accespoints (because it seems like this only happens when the phone switches from AP al lot)
  • fixate the phone to one accespoint (worked but it has no connection on the second floor)

 

I am starting to think the iPhone 15 pro does not like accespoints in a house.

 

I am really out of ideas…

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#1
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5 Reply
Re:iphone 15 pro wifi keeps disconnecting
2023-12-27 05:54:41

  @Geurtsruben 

Hi, Thank you very much for your feedback.

May I know the current IOS on the iPhone 15 Pro? Is it IOS 17.2.1?

I used to see some feedback that the latest IOS 17does not like WPA3. Could you please help me run a simple test:

Enable guest network for 5GHz only under WPA2 only security mode. Then check whether it helped improve the wireless connection on the 15 Pro.

Wait for your reply and best regards.

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#2
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Re:iphone 15 pro wifi keeps disconnecting
2023-12-27 09:37:57

  @David-TP 

 

yess my IOS version is 17.2. 
 

I changed the guest network to only 5Ghz and WPA2 only was already the selected security option.

 

I will test and get back to you tomorrow (then I know if the connection failed or not)

 

thx!

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#3
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Re:iphone 15 pro wifi keeps disconnecting
2023-12-29 16:38:16

  @David-TP 

 

did the change and for now it seems to be working... what do you recommend for my non-guest network? 5Ghz has a less far reach then 2.4Ghz so it would be great to get this working on 2.4Ghz

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#4
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Re:iphone 15 pro wifi keeps disconnecting
2024-01-03 09:44:20

  @Geurtsruben 

Hi, Thank you very much for your time and patience.

Have you checked the wireless security mode on the main network?

I tend to think that iPhone 15 Pro works well on Guest network is due to Guest network does not use WPA3.

You could enable both 2.4GHz and 5GHz under Guest network and still keep the default WPA2 security to see whether iPhone 15 Pro still has a stable connection.

Wait for your reply and best regards.

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#5
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Re:iphone 15 pro wifi keeps disconnecting
2024-01-03 10:28:10

  @David-TP 

 

Yess checked it, this was always on WPA2... So when I change guest network to 2.4 and 5ghz it has the same settings as my default network :)

 

I am starting to think that maybe there is something wrong in the combination between iOS 17.2 and to much switching between accespoints? 

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#6
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