This Article Applied to

Deco X50-5G_V1

Phenomenon Description:

1. Deco X50-5G randomly turned red then the internet stopped. Users might need to restart/reset to temporarily restore the internet connection.

2. Deco X50-5G remained solid white but all devices randomly lost internet connection.

* Some carriers use 5G NSA(It refers to an option of 5G NR deployment that depends on the control plane of an existing 4G LTE network for control functions). So sometimes the Deco LED is white when the Band is one of the 4G bands(such as B1/B3) but the network type is 5G.

Suggestions:

There is similar feedback from various brands of 5G routers on the internet. The causes vary among different SIM carriers, which contributes to the complexity of finding a universal solution. Our engineers are actively exploring different approaches and collaborating with SIM carriers to address this issue.

The following suggestions are consolidated from previous feedback, aimed at enhancing 5G stability.

1. Please make sure the Deco X50-5G is up-to-date.
2. Confirm the 5G SIM card is PIN Free.
*In some cases, once restarting the 5G router, the SIM Card status turns to "PIN Locked". If possible, please contact the SIM carrier to unlock the SIM card permanently.
3. Switch the Carrier from "Auto" to the specific ISP Profile.
For example, on the Deco APP, please Switch the Carrier from "Auto" to "O2".
If there is no preset ISP profile, please try to create your own APN Profile and manually add the APN details of the SIM carrier.
4. Set a daily reboot schedule.

5. If possible, Add external 5G antennas on the 5G router.>>How to install 5G external antennas on Deco
 

If the 5G router still frequently drops out, you could contact Technical support with the following details to get further assistance:

• Your location and The SIM carrier.
• Install the 1.1.7 debug firmware and save the modem log-How to capture the modem log on Deco X50-5G
• The screenshots of the internet settings/WAN IP addresses before and after the 5G outage.
• A screenshot of the Cellular details after clicking "Additional information"