Deco X50-5G problem with 5G

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Deco X50-5G problem with 5G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X50-5G problem with 5G
Deco X50-5G problem with 5G
2024-05-15 07:42:45 - last edited 2024-05-15 07:46:17
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.3 Build 20240109 Rel. 73423

After over a month of use, I'm having trouble connecting to the 5G network (network mode: Preferred 5g). My Deco has no connection problem when I change the network mode to "4G only". Nothing changed, the connection stopped connecting overnight.

Network 'T-mobile' Poland.

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Re:Deco X50-5G problem with 5G
2024-05-16 06:57:42

  @Damian_Sz 

Hi, welcome to the community.

Did Deco X50-5G turn red during the disconnection?

Would a power restart help to restore the internet connection?

 

I left a message with the latest beta firmware for Deco X50-5G which has improved the unstable connection in certain cases.

Please install the beta firmware first and check whether it helps.

 

Later if Deco X50-5G drops again, please help me save the following details:

1. Some screenshots of the Internet settings on the Deco APP when Deco was red and disconnected.

2. Please save a copy of the system log from the web UI.

 

You could send these details to support.forum@tp-link.com.

Thank you very much and best regards.

 

 

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Re:Deco X50-5G problem with 5G
2024-05-16 07:46:43

  @David-TP 

@Damian_SZ 

Hello.

This morning, I encountered a total loss of 5G and wifi connection. I reseted the Deco but now I am locked out because the Deco has no Internet...

i tested another SIM card, I verified successful 4G access with my mobile.

Now I'm stucked, I asked for a ticket from support.

Maybe it is related to Damian_Sz problem ?

 

Ni information available from device because Android cannot connect, because Deco has no Internet.

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#3
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Re:Deco X50-5G problem with 5G
2024-05-16 11:25:03

@David-TP 

@Damian_Sz

 

Finally, I solved my problem : when you reset the DECO, you have to ADD a new device on the app.

Then you can configure it. everything solved.

Thanks

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