VX1800v cannot connect to Sky
Just bought a VX1800v
Cannot get it to connect to Sky broadband (UK) I currently have a VR2100 which is working ok, but I cannot get the VX1800 to work.
I have tried the quick setup with the Tether app, SKY(MER)_VDSL - but, I don't get the option to add a username & password, and then there's No connection.
Tried to do it with a laptop connected via ethernet, but in the Quick Setup ISP list I only have the option of Plusnet_VDSL or Other. Yes, I've tried 'other' and that doesn't work.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi All,
For the Sky configuration issue with Archer VX1800v, please refer to this thread and let us know if it solves the problem for you: Archer VX1800v Cannot Connect to Sky Broadband (UK)
- Copy Link
- Report Inappropriate Content
Hi, could you please share with us screenshots of Status page and also the Internet Settings page on the VX1800v web interface?
For comparison, you could also check if the VR2100 internet settings is exactly the same or not, share with us screenshots as well.
- Copy Link
- Report Inappropriate Content
As I said in my initial post,
I can't set the internet settings the same as the VR2100 as the VX1800 only has the ISP options of Plusnet_VDSL or Other.
The vr2100 has loads in this drop-down, including SKY(MER)_VDSLwhich (I believe) is the ISP setting that I need.
I don't think showing you screenshots of these pages will help, as currently I have the vx1800 working by having it connected to the old Sky provided router via ethernet, which isn't the way I wanted it to work. I bought this model so I wouldn't need to use the sky router, just like I had it set up with the vr2100, which I also bought for this exact reason.
- Copy Link
- Report Inappropriate Content
@Technaudio I am having the same issue. Waiting for tp link engineers to respond via email ticket. I think it's an issue with the firmware.
- Copy Link
- Report Inappropriate Content
@Sunshine https://community.tp-link.com/en/home/forum/topic/657378
I am having same issue, see screenshots for clarity.
- Copy Link
- Report Inappropriate Content
We've reported the issue to our senior engineer, will keep you informed once there is any update.
- Copy Link
- Report Inappropriate Content
Just wanted to add, I too have bought the VX1800v to use with Sky and I am having the same issue.
- Copy Link
- Report Inappropriate Content
Yep, I've also got the same issue - any updates much appreciated.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Sunshine hi, please do you have any idea of the timescale to fix this issue will be?
if it is indefinite, I will return the device to my supplier for a refund.
thankyou
- Copy Link
- Report Inappropriate Content
Thank you for your inquiry. After consulting with our senior engineer, we have confirmed that the beta firmware is expected to be available within 1-2 weeks.
We are committed to providing the firmware as soon as possible and will make every effort to meet this timeline.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 3067
Replies: 25
Voters 2
