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The problem of connecting and disconnecting the Internet modem

The problem of connecting and disconnecting the Internet modem

The problem of connecting and disconnecting the Internet modem
The problem of connecting and disconnecting the Internet modem
2024-03-19 11:25:38
Tags: #Firmware Update #Network Connectivity
Model: TD-W8961N  
Hardware Version:
Firmware Version: 3.1.0 Build 210205 Rel.03549

Hi. We have problem with connecting to Internet for several days. Our modem model is: TD-W8961N(EU). I live in Iran, Tehran. I have understood that when the Internet disconnected, in 192.168.1.1 I will see:

 

I have understood the PPPoE and PPPoA connections go down when my Internet is disconnecting. And one other thing, please see my log when Internet is disconnected:

 


3/19/2024 14:40:35> Last errorlog repeat 19 Times
3/19/2024 14:40:35> Call Failed
3/19/2024 14:40:36> PPPoE: Send PADI
3/19/2024 14:40:36> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:38> Last errorlog repeat 3 Times
3/19/2024 14:40:38> PPPoE: Send PADI
3/19/2024 14:40:38> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:42> Last errorlog repeat 2 Times
3/19/2024 14:40:42> PPPoE: Send PADI
3/19/2024 14:40:42> Call Failed
3/19/2024 14:40:43> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:43> PPPoE: Send PADI
3/19/2024 14:40:45> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:45> PPPoE: Send PADI
3/19/2024 14:40:45> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:50> Last errorlog repeat 4 Times
3/19/2024 14:40:50> PPPoE: Send PADI
3/19/2024 14:40:50> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:51> Last errorlog repeat 1 Times
3/19/2024 14:40:51> PPPoE: Send PADI
3/19/2024 14:40:51> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:40:59> Last errorlog repeat 18 Times
3/19/2024 14:40:59> PPPoE: Send PADI
3/19/2024 14:41:0> netMakeChannDial: err=-3000 rn_p=80469a10
3/19/2024 14:41:7> Last errorlog repeat 6 Times
3/19/2024 14:41:7> Call Failed
3/19/2024 14:41:8> PPPoE: Send PADI
3/19/2024 14:41:8> netMakeChannDial: err=-3000 rn_p=80469a10
 

The error "netMakeChannDial: err=-3000 rn_p=80469a10" repeats and repeats again.

 

And when connection is OK, I will see:

 

 

Can you help me and resolve my problem?

 

Oh, I forget to say one other thing. Can you send the link of latest version of firmware for my modem? TD-W8961N(EU) is my modem model.

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#1
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10 Reply
Re:The problem of connecting and disconnecting the Internet modem
2024-03-21 08:08:59

  @terziyski 

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Re:The problem of connecting and disconnecting the Internet modem
2024-03-21 08:10:56
SNZTEGC03640D
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#4
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Re:The problem of connecting and disconnecting the Internet modem
2024-03-21 11:16:15

  @SNZTEGCo36240D 

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#5
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Re:The problem of connecting and disconnecting the Internet modem
2024-05-24 01:00:21

  @محمد طاها 

 

Hello 

I live in Kermanshah, Iran

I bought a w8961n v4 modem on 4/18/2024 

I entered the settings correctly, but the Internet light did not turn on?

I even entered the dns manually and reset my modem many times but the internet light never came on while the adsl light is on and steady.

I called Iran Telecom and they said that the problem is not ours

And now I am sure that the modem has a problem

According to the research I did, the Iranian telecommunication company does not provide service to the tplink modem, I don't know the reason!!!

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#7
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Re:The problem of connecting and disconnecting the Internet modem
2024-05-28 14:56:07

It seems like your PPPoE and PPPoA connections are indeed dropping when you lose internet connection. Checking the log when it happens might provide more insights halloweensquishmallows.store.

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#8
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Re:The problem of connecting and disconnecting the Internet modem
2024-06-01 20:49:38

Experiencing internet connection issues can be frustrating. Have you tried troubleshooting with NSFAS Login service provider or checking your modem's settings.

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#9
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Re:The problem of connecting and disconnecting the Internet modem
2024-06-12 00:59:09

It seems like your modem might be experiencing connectivity issues. Have you tried contacting your internet service provider for assistance. They might be able to help diagnose and  Lesco Bills can resolve the problem.

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#10
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Re:The problem of connecting and disconnecting the Internet modem
2024-07-30 10:16:59

  @MohammadTaha Experiencing internet connection issues can be frustrating. Have you tried troubleshooting with UIF Payout Process service provider or checking your modem's settings.

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#11
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Re:The problem of connecting and disconnecting the Internet modem
2024-08-05 09:53:08 - last edited 2024-08-12 05:36:37

  @MohammadTaha Thanks For Sharing Amazing Informations. 

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#12
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Re:The problem of connecting and disconnecting the Internet modem
2024-08-12 05:34:49

  @MohammadTaha 

Can you help me and resolve my problem?

 

Oh, I forget to say one other thing. Can you send the link of latest version of firmware for my modem? TD-W8961N(EU) is my modem model.

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#13
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Information

Helpful: 0

Views: 1006

Replies: 10

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Firmware Update Network Connectivity
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