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LAN disconnection

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LAN disconnection

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LAN disconnection
LAN disconnection
2024-04-30 16:59:57
Tags: #Network Connectivity
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

I have 2 LAN-networks, one is 5 GHz + 2.4 GHz (A), the other is 2.4 GHz (B) only.

I connect my iPhone to B, and the camera also to B. Camera works fine.

But when I connect my iPhone to A, iCSee says immediately the camera is offline.

Same thing when I connect the iPhone trough the internet (4G or 5G).

I removed and reinstalled the app, same thing.

I tried with an other account, same thing.

 

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Re:LAN disconnection
2024-05-09 01:18:18

  @FilipDePaepe2 

Hi, welcome to the community.

As for these two LAN networks,  is network A the main WiFi network with 2.4+5GHz enabled, while network B is the Guest network?

May I know the model number of your Wi-Fi camera?

 

When Deco APP reported the camera was offline, was the camera working well actually?

By the way, may I know your Deco App version?

-You can find it on "三"> App settings>About.

 

Thank you very much and best regards.

 

 

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