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LAN disconnection

FilipDePaepe2

2024-04-30 16:59:57

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Registered: 2024-04-30

LAN disconnection

2024-04-30 16:59:57

Tags: #Network Connectivity

Model: Deco M9 Plus

Hardware Version:

Firmware Version:

I have 2 LAN-networks, one is 5 GHz + 2.4 GHz (A), the other is 2.4 GHz (B) only.

I connect my iPhone to B, and the camera also to B. Camera works fine.

But when I connect my iPhone to A, iCSee says immediately the camera is offline.

Same thing when I connect the iPhone trough the internet (4G or 5G).

I removed and reinstalled the app, same thing.

I tried with an other account, same thing.

1 Reply

David-TP

2024-05-09 01:18:18

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Registered: 2020-04-14

Re:LAN disconnection

2024-05-09 01:18:18

@FilipDePaepe2

Hi, welcome to the community.

As for these two LAN networks, is network A the main WiFi network with 2.4+5GHz enabled, while network B is the Guest network?

May I know the model number of your Wi-Fi camera?

When Deco APP reported the camera was offline, was the camera working well actually?

By the way, may I know your Deco App version?

-You can find it on "三"> App settings>About.

Thank you very much and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

FilipDePaepe2

2024-04-30 16:59:57

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-04-30

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LAN disconnection

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