Deco App shows camera C520WS offline

Deco App shows camera C520WS offline

Deco App shows camera C520WS offline
Deco App shows camera C520WS offline
2024-05-27 12:56:27 - last edited 2024-05-31 11:18:47
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.7 build 240306 rel 68340n

From what i gather MANY folks are complaining about disconnect (going offline) and i have 4 C520WS all doing the same. Strangely, i look at Deco App and shows my devices going off line & back on line, very random but when offline if i take the Tapo App i can see and control the camera so technically it’s not off line even though Deco reports it off line.

 

I wish someone at TP-Link take time to setup a mesh system and cameras and see by themselves the issue, then FIX IT.

 

PS. signal are all strong, so it ain’t power related. i guess the Deco are not seeing “heartbeat” from camera thus thinking it's offline.

 

PS 2. Would i recommend Deco/TP-Link…. at the moment it’s a big no. Product is not reliable.

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4 Reply
Re:Deco App shows camera C520WS offline
2024-05-28 08:08:00

  @Zigaroo 

Hi, Nice to see you again.

A new firmware 1.2.8 has been released for Deco XE75_V2 a few weeks ago. It has improved the overall network performance of Deco XE75_V2.

If possible, it is suggested to install this version first.

Deco XE75_V2_1.2.8 Build 20240328

https://static.tp-link.com/upload/firmware/2024/202405/20240510/XE75_2.0_3.0_en_1.2.8_Build_20240328_Rel._43136_US_EU_JP_CA_AU_SE_up.zip

Thank you very much and best regards.

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#2
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Re:Deco App shows camera C520WS offline
2024-05-28 15:37:26 - last edited 2024-05-30 01:14:13

Thanks @David-TP nice to see hear from you again. I will give this new firmware a try. BTW... what about the X50-Outdoor(1.0)? I have this firmware 1.2.5 Build 20231121 Rel. 68541 is there a newer one too matching the XE75 branch.

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Re:Deco App shows camera C520WS offline
2024-05-30 01:18:12

  @David-TP 

 

thank for sharing, i've installed Deco XE75_V2_1.2.8 Build 20240328 and so far much better then prior releases, I'm barely receiving Connect/Disconnect Notifications but i'm still getting sometimes the cameras showing as off line then they come back on line.

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Re:Deco App shows camera C520WS offline
2024-05-30 11:13:41 - last edited 2024-05-31 11:18:47

 

  @Zigaroo Hi, Thank you very much for your update.

I checked with the Smart Home Forum moderators about your feature request for scheduling the viewpoints.

She did provide a workaround.

1. Tapo C520WS should support Pan/Tilt control.

2. Then you could set smart action: use the time as a Trigger and choose different viewpoints as the Action.

For example

Thank you very much and best regards.

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