SH EB810V LAN1 Port (10Gbps) is not working

SH EB810V LAN1 Port (10Gbps) is not working

SH EB810V LAN1 Port (10Gbps) is not working
SH EB810V LAN1 Port (10Gbps) is not working
2024-06-01 13:44:48 - last edited 2 weeks ago
Model: EB810v  
Hardware Version: V1
Firmware Version: 0.4.0 3.0.0 v608b.0 Build 240122 Rel.66930n

Hi

Need help with LAN1 port, inserted several LAN cables but still shows "Disconnected".

Gateway web browser shows disconnected. Please help. 

 

Do I need 10G Lan cable?

 

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Re:SH EB810V LAN1 Port (10Gbps) is not working-Solution
2024-06-02 14:02:02 - last edited 2024-06-03 08:11:43

  @Marzuq 

 

Since you have already tried to connect a few different network devices using different cables, but it always shows "Disconnected", then there must be something wrong with the LAN1 port.

 

You could crosscheck it by plugging any network device that doesn't work in port LAN1 into the "10Gbps Ethernet" WAN port instead. If the device shows as connected when plugged into the "10Gbps Ethernet" WAN port, but shows as disconnected in the LAN1 port, then you have proof.

 

If you got the router directly from StarHub Singapore, then perhaps you should contact them and ask how to proceed.
 

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Re:SH EB810V LAN1 Port (10Gbps) is not working
2024-06-01 16:15:01

  @Marzuq 

 

Hi,

 

What are you trying to connect to LAN1? What is the device's maximum supported speed?

 

If it's a device that supports 10Gbps, then yes, you should use a cable that supports 10G, normally Cat 6a, but Cat 6 should also work if the cable is shorter than 37 meters.

 

 

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Re:SH EB810V LAN1 Port (10Gbps) is not working
2024-06-02 01:30:50

  @woozle 

 

I tried connecting different LAN cables to the mentioned port, there is no signal. 

That is why I asked if the port require any special cable for it to transmit signal.

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Re:SH EB810V LAN1 Port (10Gbps) is not working
2024-06-02 09:00:12 - last edited 2024-06-02 09:00:45

  @Waterfox 

 

Yes, I am on the very wifi network on the mentioned router. Other LAN ports are working except for this port.

 

Even took a close up shot to check the pins..

 

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Re:SH EB810V LAN1 Port (10Gbps) is not working-Solution
2024-06-02 14:02:02 - last edited 2024-06-03 08:11:43

  @Marzuq 

 

Since you have already tried to connect a few different network devices using different cables, but it always shows "Disconnected", then there must be something wrong with the LAN1 port.

 

You could crosscheck it by plugging any network device that doesn't work in port LAN1 into the "10Gbps Ethernet" WAN port instead. If the device shows as connected when plugged into the "10Gbps Ethernet" WAN port, but shows as disconnected in the LAN1 port, then you have proof.

 

If you got the router directly from StarHub Singapore, then perhaps you should contact them and ask how to proceed.
 

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