Homekit Video not working after MESH XE75 INSTALL

Homekit Video not working after MESH XE75 INSTALL

Homekit Video not working after MESH XE75 INSTALL
Homekit Video not working after MESH XE75 INSTALL
2024-08-13 12:59:19 - last edited 2024-08-19 08:59:29
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.2.8 BUILD 20240328 REL. 43136

Hello,

 

I just installed my MESH XE75 3 pack standard install...

 

and it works great until all my homekit video (aqara door bell and EVE cam) stop working..after a few minutes/hours then no video anymore...

 

Any ideas ?

 

What  is going on ? Anyone else with the issue ?

 

Cyril

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Re:Homekit Video not working after MESH XE75 INSTALL-Solution
2024-08-14 12:09:53 - last edited 2024-08-19 08:59:29

  @CyBre 

Hi, Thank you very much for the feedback.

Could you please help me find more details about the video streaming issue:

- Are you trying to say, that Homekit randomly stopped being able to live-stream and record videos from Aqara doorbell and EVE cams?

- Do you set up HomeKit Secure Video on the iPhone, iPad, or something else?

 

When the HomeKit Secure Video stopped working, would a reboot of Deco or cameras temporarily restore the camera view?

By the way, did the Aqara doorbell and EVE cams connect to the Main Wi-Fi Network or IOT network?

 

Please also disable "Fast roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helped.

 

Wait for your reply and best regards.

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Re:Homekit Video not working after MESH XE75 INSTALL-Solution
2024-08-14 12:09:53 - last edited 2024-08-19 08:59:29

  @CyBre 

Hi, Thank you very much for the feedback.

Could you please help me find more details about the video streaming issue:

- Are you trying to say, that Homekit randomly stopped being able to live-stream and record videos from Aqara doorbell and EVE cams?

- Do you set up HomeKit Secure Video on the iPhone, iPad, or something else?

 

When the HomeKit Secure Video stopped working, would a reboot of Deco or cameras temporarily restore the camera view?

By the way, did the Aqara doorbell and EVE cams connect to the Main Wi-Fi Network or IOT network?

 

Please also disable "Fast roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helped.

 

Wait for your reply and best regards.

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