Deco X20 keep disconnecting WiFi

Deco X20 keep disconnecting WiFi

Deco X20 keep disconnecting WiFi
Deco X20 keep disconnecting WiFi
2024-08-19 19:34:25
Model: Deco  
Hardware Version: V20
Firmware Version: 1.2.1 Build 20240723

Hi I just installed Deco X20 mesh, Deco is connected to wifi router. There are 3 devices, main is connected to router and the 2 are connected to main through switch. Internet on all devices keeps on disconnecting every now and then for few seconds.  Could anyone help, what can I do to improve it?

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#1
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3 Reply
Re:Deco X20 keep disconnecting WiFi
2024-08-20 03:41:38

  @MKhan24 

Hi, welcome to the community.

Will any Deco turn red during the disconnection?

Can I have the model number of the network switch here?

 

Since the Deco is connected behind the ISP router, have you tried to set the Deco into Access Point mode:

How to set up Deco to work in Access Point mode

 

It is also suggested to refer to the following suggestions:

Fix unstable connection when connected to the Deco network

 

Wait for your reply and best regards.

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#2
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Re:Deco X20 keep disconnecting WiFi
2024-08-20 15:25:25

Hi  @David-TP 

 

I have Arris Model NVG44880 gateway conencted to fibre.

 

Switch I am using is TP-Link TL-SG105

 

None of the decos turn red, I have 2 TVs hardwired through Decos and they work just fine, no lags or connection issues.

 

Every now and then, Wifi would drop for 5 to 10 seconds. I do have Parental controls enabled but the devices WiFi drops on are not in the Parental Control group.

 

I have not tried setting up Deco into Access Point mode, I will give it a go.

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#3
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Re:Deco X20 keep disconnecting WiFi
2024-10-06 15:40:22

  @MKhan24 not sure this will helps, but I have known issue where LAN connected devices to DECO is connected to the internet, but Wifi do not have any internet access. What I did was set the DNS to google dns 8888 and 8844. 

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#4
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