Deco M9 Plus, M5 & M4R Home Set Up _ Slow Speed, Unstable Connection and Issues… Please help?
Hello - I am completely stuck with my Deco Home Set Up and I really would appreciate some guidance or help on what I can do to fix this, or help me fix any mistakes I've made.
We have Deco Routers throughout our house and we have a combination, as suggested for the best connection and speed everywhere, but we are having the worst time with our internet. We have the following set up:
Main Router - Deco M9 Plus and we have the following spread around the house as per suggestion: an additional M9 Plus, 2x M5's and 3x M4's. The internet speed on the app from the main Deco is fantastic, but we do not get the same speed or anything remotely close on our devices. We have tried starting from scratch, moving the routers around, but have not had any luck. From the Deco App, our download speeds are 537Mbps Download & 228Mbps Upload, but we are happy when getting a Download Speed of 10Mbps and Upload of 20Mbps. I've attached screenshots of an example for reference.
The App is also showing the 3x M4's as constantly offline, but they are not offline according to the device itself. Have not had it show as online for ages.
Please, any insight and assistance would really be appreciated and more than happy to share more information if it would help.
Hi, welcome to the community.
Could you please a picture of your current network topology, such as:
As for the "Offline Deco M4" on the Deco APP, as satellite units work the same, could you please try to switch the location of the offline M4 with M5 or M9 plus to see whether the problem always followed the M4 or stay on the same location?
Please also refer to this link to help me submit the Deco APP log:
Thank you very much and best regards.
@David-TP Hi David, thank you so much for the response!
Please have a look at the screenshots requested, below.
We have changed the M4 locations and even when standing next to the main one, it does the same. Still bad speeds and lately the internet just does not work, unless you are connected to the main router.
Please let me know if you can help, or if I need to make changes on how I have set things up.
David-TP wrote
Hi, welcome to the community.
Could you please a picture of your current network topology, such as:
As for the "Offline Deco M4" on the Deco APP, as satellite units work the same, could you please try to switch the location of the offline M4 with M5 or M9 plus to see whether the problem always followed the M4 or stay on the same location?
Please also refer to this link to help me submit the Deco APP log:
Thank you very much and best regards.
