Probleme routeur 5G Deco X50

Probleme routeur 5G Deco X50

Probleme routeur 5G Deco X50
Probleme routeur 5G Deco X50
2024-09-13 20:43:18
Model: Deco X50-5G  
Hardware Version:
Firmware Version:

Bonsoir,

Je suis novice dans la partie, pour un appartement à l'etranger je me suis installé un Deco X50 avec carte sim, tout fonctionnait correctement, je suis rentré en France et tout fonctionnait normalement à present l'application indique qu'elle ne trouve pas le Deco ! je n'ai donc plus accés à mon deco et j'ai voulu me connecter directement à http://tplinkdeco.net pour voir ce qui se passe et la impossible aussi d'acceder au serveur !!! est-ce qu'il y à que moi ou le serveur est down ?

 

Merc

Frutis

 

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3 Reply
Re:Probleme routeur 5G Deco X50
2024-09-14 06:25:12

  @Frutis 

Hi, welcome to the community.

Did you still log into the same email account that was used to set up Deco X50-5G for the first time?

Can you leave me a message with the MAC address of Deco X50-5G?

Wait for your reply and best regards.

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Re:Probleme routeur 5G Deco X50
2024-09-14 15:19:59

  @David-TP 

 

Hello and thank you for your help David.
Yes, nothing has changed, it's still the same email account.

The MAC address is 98-25-4A-52-9E-DC

Everything worked well, I was even able to see my cameras remotely which are connected to the DECO 5G

Before leaving I had scheduled a restart every Monday, I hope it will restart..

Thank you for your help

Frutis

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Re:Probleme routeur 5G Deco X50
2024-09-16 08:52:55

  @David-TP 

 

Hello David,

This morning I regained access to the Deco application and I have access to my cameras.
I don't know if this is related to your intervention?
One thing is for sure is that my Deco 5G restarted automatically this morning and it works again, however I would like to know why my Deco X50 crashed? Do you know the problem?
The Firmware is 1.1.5 build 20240419 rel 73943.
Here are some screenshots of my config.
Thank you for your help.
Kind regards.
Frutis

File:
IMG_8539[1].PNGDownload
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