Deco X10 constantly dropping across devices

Deco X10 constantly dropping across devices

Deco X10 constantly dropping across devices
Deco X10 constantly dropping across devices
15 hours ago
Model: Deco X10  
Hardware Version: V20
Firmware Version:

Hey - we have Deco X10s set up for our home network.

 

Unfortunately, WiFi connection drops across most devices consistently. Devices wired to a Deco don't have this problem.

 

The problem seems to be exacerbated when the guest network is turned on (not that this is a permanent option).

 

we've tried turning off fast roaming, beamforming and deactivated mesh on specific devices as well. 
 


what could be causing this issue?

 

thanks for any help anyone can provide. 

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#1
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Re:Deco X10 constantly dropping across devices
3 hours ago - last edited 3 hours ago

  @Malajajo 

Hi

 

New firmware is out for Deco X10 V1, you could update it. (V1 is the hardware version. You may try to find the hardware version of the Deco X10 on the bottom label of it.)

Deco X10

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#2
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Re:Deco X10 constantly dropping across devices
2 hours ago

  @Joseph-TP  Thanks for your reply

The hardware version (as stated on the bottom of the device) is version 1.0

According to the app the devices are up to date - firmware version 1.1.5
 

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