Deco X50 Cannot connect devices

Deco X50 Cannot connect devices

Deco X50 Cannot connect devices
Deco X50 Cannot connect devices
2024-10-04 05:19:52

I have Sky FFTP and have set 3 Deco X50s in access point mode with the main one wired into the Sky router.  One of the other satellite Decos is connected via an ethernet cable running through an unmanaged switch.  The setup works flawlessly and every device has been able to connect to the network.  However, my PlayStation portal will not connect and when I try it asks for "additional authentication" and fails to connect.  On some attempts, a QR code appears on the portal briefly and then disappears - either way the portal cannot complete authentication as it doesn't have a web browser.  Any suggestions before I return these devices for a refund? 

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Re:Deco X50 Cannot connect devices
2024-10-08 08:50:53

  @JayD1984 

Hi, did the PS connect to the Deco X50 by WiFi?

- Did the portal authentication work when the PS connects to the Sky router directly?

 

It is also suggested to set Deco X50 back to "wireless router" mode to see whether it would be any difference.

Wait for your reply and best regards.

 

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