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Deco PX50: VPN Client (NordVPN) is stuck in 'connecting'

michlr

2024-10-12 14:47:59 - last edited 2024-11-14 10:29:44

Posts: 2

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-09-04

Deco PX50: VPN Client (NordVPN) is stuck in 'connecting'

2024-10-12 14:47:59 - last edited 2024-11-14 10:29:44

Tags: #VPN

Model: Deco PX50

Hardware Version: V1

Firmware Version: Deco PX50(EU)_V1_1.2.3 Build 20240724

Deco PX50 is stuck in 'connecting', 'verbinding maken' in dutch.

Installed, removed, troubleshooted a whole afternoon, also with https://community.tp-link.com/en/home/kb/detail/412688

Changed DNS to 8.8.8.8/8.8.4.4

Tried Custom OpenVPN.

Firmware was Deco PX50(EU)_V1_1.2.2 Build 20231226

Upgraded firmware to Deco PX50(EU)_V1_1.2.3 Build 20240724

Removed and reinstalled VPN clients.... no change. What else can be done?

1 Accepted Solution

David-TP

2024-10-14 06:49:57 - last edited 2024-11-14 10:29:44

Posts: 12807

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco PX50: VPN Client (NordVPN) is stuck in 'connecting' -Solution

2024-10-14 06:49:57 - last edited 2024-11-14 10:29:44

@michlr

Hi, welcome to the community.

I'd like to follow up on your case via email and ask the senior engineer for more advice.

Please check whether you could receive my email.

In the meantime, could you please reply to the email with the following details:

1. The system log files from the web UI.-Deco web interface login

2. A copy of the OpenVPN config file.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

2 Reply

David-TP

2024-10-14 06:49:57 - last edited 2024-11-14 10:29:44

Posts: 12807

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco PX50: VPN Client (NordVPN) is stuck in 'connecting' -Solution

2024-10-14 06:49:57 - last edited 2024-11-14 10:29:44

@michlr

Hi, welcome to the community.

I'd like to follow up on your case via email and ask the senior engineer for more advice.

Please check whether you could receive my email.

In the meantime, could you please reply to the email with the following details:

1. The system log files from the web UI.-Deco web interface login

2. A copy of the OpenVPN config file.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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Helpful: 1

Replies: 2

Deco PX50: VPN Client (NordVPN) is stuck in 'connecting'

Deco PX50: VPN Client (NordVPN) is stuck in 'connecting'

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