Deco X50-5G - Failed Firmware Update

Deco X50-5G - Failed Firmware Update

Deco X50-5G - Failed Firmware Update
Deco X50-5G - Failed Firmware Update
2 weeks ago
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230804 Rel. 3600

Hi

 

I have tried to update the firmware on my Deco X50-5G but I keep getting:

"Upgrade failed. Please select the latest version of firmware to upgrade."

 

I have tried to update this through the App and through the web UI but still get the same messages. 

The firmware I have attempted to use are the following versions. 

X50-5G_2.0_en_1.0.0_Build_20240813_Rel.46287_EU_up_all
Deco X50-5G_1.20_1.1.4 Build 20240109

Can someone help me please, I am struggling to get stability out of the unit with the high CPU Usage.

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#1
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7 Reply
Re:Deco X50-5G - Failed Firmware Update
2 weeks ago

  @Dewhurst 

HI, welcome to the community.

After checking your TP-Link email ID, I noticed your Deco X50-5G is V1.0 so "X50-5G_2.0_en_1.0.0_Build_20240813" would not be the right version.

Have you tried the firmware versions here, such as 1.1.5 and 1.2.0:

https://www.tp-link.com/uk/support/download/deco-x50-5g/v1/#Firmware

 

Wait for your reply and best regards.

 

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#2
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Re:Deco X50-5G - Failed Firmware Update
2 weeks ago

  @David-TP 

I tried that with version 1.1.5 that also failed. 

I have tried 1.1.7 and got the same results. Unless I am doing something wrong I am unable to get this to update

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#3
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Re:Deco X50-5G - Failed Firmware Update
2 weeks ago

@David-TP 

  

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#4
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Re:Deco X50-5G - Failed Firmware Update
a week ago

  @Dewhurst 

Hi, Thank you very much for the feedback.

Could you please check whether you could install this version:

Deco X50-5G_V1.0_1.1.1_build20231008

 

-If yes, after updating to 1.1.1, you could test whether it could update to 1.1.5/1.2.0 next.

Wait for your reply and best regards.

 

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#5
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Re:Deco X50-5G - Failed Firmware Update
a week ago - last edited a week ago

  @David-TP 

 

Unfortunately that version hasn't worked either

 

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#6
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Re:Deco X50-5G - Failed Firmware Update
a week ago

  @Dewhurst 

blushIn this way, I'm out of suggestions and would like to escalate your case to the engineer for further assistance.

Please check later whether you could receive my email.

Thanks again and Best regards.

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#8
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Re:Deco X50-5G - Failed Firmware Update
a week ago
Yes, I have received an email for the escalation. Thank you for your help.
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