no wired connection in mesh after firmware update
After upgrading firmware form the app, I no lost the wired connection to my satellites (deco X50 -POE)
form webpage"Download for Deco X50-5G | TP-Link Denmark" it says "2. This firmware can not be degraded to the previous version."
I am the only one having problems with the new firmware?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, welcome to our community.
Could you share the screenshots of the page on Deco app to show how your Decos connect to each other?
Please share your exact network topology.
It is suggested to reboot the Deco network then check again.
- Copy Link
- Report Inappropriate Content
I have now tried to reboot and also doing the firmware installation from webbrowser on wired computer instead of the app. The network look as it should from computer but on the app it looks that nothing is wired, and the unit out of reach of the wireless network does not appear connected but the unit itself is lightning green on unit and is also wired. My main problem is the internet is not stable after the firmware upgrade and also the cpu and memory is used a lot even though it 4 am in the morning and I am the only user
- Copy Link
- Report Inappropriate Content
@Marvin_S here diagram from app
- Copy Link
- Report Inappropriate Content
@Marvin_S diagram from computer. This is how it is supposed to look with cables (only "farmor entre" is not connected with cable)
- Copy Link
- Report Inappropriate Content
Hi, thanks for your update.
1. Network topoloogy means which network devices set up the whole nework and how they are actually connected. It is a pity that what you shared above can not reflect this.
Let me confirm with more details: If you have 7 Decos, which are Deco X50-5G and which are Deco X50-PoE? How are they connected via Ethernet cable to each other actually? Is there any switch or other network devices among them? What is the model of the switch You may draw all of them in a picture to better show the topology.
2. You may refer to the screenshot below, click on"Show list" then you can see how the satellite Decos connected, wired or wireless? We need the screenshot of this page for further analysis. Thanks for your cooperation!
- Copy Link
- Report Inappropriate Content
before the firmware update it was knowing it was wired. It it possible to install the old firmware?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
Welcome to update solution here once the problem is resolved.
Thank you~
- Copy Link
- Report Inappropriate Content
thank you 😊
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 207
Replies: 10
Voters 0
No one has voted for it yet.