Deco P9 Mesh Network - Problems with network stability and performance

Deco P9 Mesh Network - Problems with network stability and performance

Deco P9 Mesh Network - Problems with network stability and performance
Deco P9 Mesh Network - Problems with network stability and performance
Wednesday
Model: Deco P9  
Hardware Version: V1
Firmware Version: Latest

I've had a pack of 3 Deco P9 devices that link to my Viriginmedia router (recently upgraded to Hub 5) 

 

Connectivity hasn't really been too much of an issue, but I have noticed as recently as mid December that the devices bandwidth has dropped despite nothing changing.

 

My first port of call was the ISP, but I've managed to get optimum bandwidth each time from the router to the outside world. The problem has been narrowed down to the Mesh network.

 

I have an outstanding support case pending, but the only other time that I needed assistance from TP LINK was when I tried to upgrade the firmware for all Deco devices. At that point, I had an engineer looking to connect to my computer in an attempt to work out what went wrong, I wasn't clear on what the root cause analysis was, but the service was normal. It just so happens that after the issues I experienced recently, I went to complete a firmware update. Hoping this hasn't caused anything to break/

 

Has anyone else come across the firmware update process to be problematic? Given that this was a premium purchase for me, I would expect this to be working without minimal fuss. Seems from what I've read so far these problems extend to more product families.

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#1
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4 Reply
Re:Deco P9 Mesh Network - Problems with network stability and performance
Thursday

  @Moe_1 

 

Hi, welcome to our community.

What is the ticket ID if you have contacted support team? 

It seems that there is no detailed description about the problem and troubleshooting in your post, so it is hard for us to provide further and exact suggestions.

For example, what is your network topology? How the speed is slow? If the engineering team is following up your case, you may reply to their email directly to explain the current problem.

Or here is the rough troubleshooting guide for your reference:Troubleshooting Slow Internet Speed with Deco Devices

And please share the results of your troubleshooting steps with necessary screenshots

Thank you and best regards.

 

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#2
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Re:Deco P9 Mesh Network - Problems with network stability and performance
Thursday

  @Marvin_S 

 

8524d0b4-c554-4df1-887b-9bdee8dcb6a8

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#3
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Re:Deco P9 Mesh Network - Problems with network stability and performance
18 hours ago

  @Moe_1 

 

Hi, it is a pity that  what you shared is not ticket ID.

 

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Re:Deco P9 Mesh Network - Problems with network stability and performance
10 hours ago
All I have is a chat ID, the support colleague I communicated with indicated I just need to quote this and they will have a history on what has been discussed so far.
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#5
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