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Solution Unable to Play EA FC 25 on Deco X20

Solution Unable to Play EA FC 25 on Deco X20

SolutionUnable to Play EA FC 25 on Deco X20
Unable to Play EA FC 25 on Deco X20
2025-01-16 11:10:52 - last edited 2025-01-16 11:12:30
Tags: #Highlighted Thread #Official
Model: Deco X20  
Hardware Version: V3
Firmware Version:

This Article Applies to:

Deco X20_V3

 

 

Phenomenon Description：

Over the past few weeks, we've received occasional feedback regarding issues when connecting to the Deco 20 while playing EA FC 24/25. Users keep receiving the following message when searching for a match in rivals "The connection to your opponent has been lost". Or the game just freezes on the "Loading Match" and never gets into the game.

 

 

Available Solution:

 

1. Please change the IPV4 DNS to 8.8.8.8/8.8.4.4- How to change DNS server settings on my Deco
2. Disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced.
3. Enable QOS and set the PlayStation or Xbox as "High Priority".
If the issue continues, please install the following beta firmware.

Deco X20_V3_1.2.1_build_20240918_Beta

Update Advice:

1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. How to manually update the firmware via web UI- How to Update the Firmware of Deco.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#1
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10 Reply
Re:Unable to Play EA FC 25 on Deco X20
2025-01-28 14:56:49 - last edited 2025-01-28 15:00:19

 Hi @David-TP , I'm trying to install the beta firmware but I got an error instead. See screenshot below. Could you assist on this one? It is in access point mode.

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#2
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Re:Unable to Play EA FC 25 on Deco X20
2025-02-05 03:20:29

  @svrijssel 

Hi, Did you update the firmware via WiFi or Ethernet cable?

Does it help if you only update the firmware on one of the satellites Deco X20_V3 via IP address first?

The IP address of the satellite Deco can be found on the Deco APP, such as

Wait for your reply and best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#3
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Re:Unable to Play EA FC 25 on Deco X20
2025-02-07 19:27:04

 Hi @David-TP , I tried one each of them individually, but that didn't help. Still same error...

 

Please help. I'm getting a lot of loses in FC25 because of this :P 

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#4
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Re:Unable to Play EA FC 25 on Deco X20
2025-02-08 09:11:48 - last edited 2025-02-10 07:28:02

  @svrijssel 

Hi, Thanks for the update.

I think I might know what happened.

I release your hardware is Deco X20(DFN)_V3.0 which is an ISP-customized hardware. While the beta firmware here works only for the general Deco X20_V3.0.

Please wait for a while and I'll consult the engineers first for further suggestions.

Update：

Thank you very much for your patience. I‘m afraid you might need to report to the internet service provider first as we can't modify the ISP-customized versions without their permission.

Sorry for the inconvenience and best regards.

 

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#5
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Re:Unable to Play EA FC 25 on Deco X20
2025-02-13 19:45:25

  @David-TP  Hi There, any chance the latest firmware to be roll out soon thru automatic updates without going thru the beta hassles? Just bought this X20 few days ago and encountered similar issues like the rest for EAFC25 😭

Pls do someth

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#6
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Re:Unable to Play EA FC 25 on Deco X20
3 weeks ago

Same problems here with the X20. So frustrating. PLEASE DO SOMETHING!!

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#7
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Re:Unable to Play EA FC 25 on Deco X20
3 weeks ago

  @David-TP Sou do Brasil e estou enfrentando o mesmo problema com o FC 25 e os roteadores TP-LINK M4. Entrei em contato com o suporte da TP-Link Brasil via chat diversas vezes e não identificaram e nem solucionaram o problema.

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#8
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Re:Unable to Play EA FC 25 on Deco X20
3 weeks ago

  @scortez93 

Hi, Have you tried the beta firmware shared here? Did it help?

Wait for your reply.

Best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#9
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Re:Unable to Play EA FC 25 on Deco X20
3 weeks ago

  @Mateus_Ertzogue 

Hi, Thanks for the update.

Can I have your current firmware version for Deco M4?

Are you able to constantly reproduce this issue?

Wait for your reply and best regards.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#10
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Re:Unable to Play EA FC 25 on Deco X20
3 weeks ago

  @David-TP  Obrigado pela sua resposta!

A versão do Firmware do dispositivo é 1.1.2 Build 20231227 Rel. 84005

O problema é muito frequente. Sempre acontece.

Entrei em contato com o suporte da TP-Link Brasil via chat mas o retorno que recebi foi o seguinte:

"Então Mateus, como a instabilidade do deco é somente com o PS5 e somente nos da EA Sports, já não é com a gente não temos como te ajudar em relação a isso."

TP20250218008882

David-TP wrote

  @Mateus_Ertzogue 

Hi, Thanks for the update.

Can I have your current firmware version for Deco M4?

Are you able to constantly reproduce this issue?

Wait for your reply and best regards.

 

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#11
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Views: 715

Replies: 10

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