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TP Range Extender Keeps Disconnecting from the Network

Haccpflow_1

2025-03-04 12:38:30 - last edited a week ago

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TP Range Extender Keeps Disconnecting from the Network

2025-03-04 12:38:30 - last edited a week ago

Tags: #Network Connectivity

Model: RE505X

Hardware Version: V1

Firmware Version: 1.0.13 Build 20230926 Rel. 181123

I am using a range extender (model RE505X) to connect my Temperature Monitoring Hub to the local Network. The issue I am having in two properties the WiFi Drops out and my hub dissconnects to the the network, Disabling my sensors. But when on inspecting the extender ALL the led's are all blue, but the Extender is showing offline via the app

. I have updated the firemware version. What do i need to do to make the connection more stable. As i am using it to monitor cold stoage units, it is so important that i have constant connectivity. Any Help would be greatly appreciated.

Just to add. One property has 7 sensors, and the other has 3, , So i do not think its an over load, and they are set for hourly transmissions

1 Accepted Solution

Joseph-TP

2025-03-05 06:01:09 - last edited 2 weeks ago

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Registered: 2024-06-22

Re:TP Range Extender Keeps Disconnecting from the Network-Solution

2025-03-05 06:01:09 - last edited 2 weeks ago

Hi @Haccpflow_1,

If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:

Confirm the extender is properly located based on How to place your wireless Range Extender for optimal reception and performance.
Make sure the firmware on the extender is up-to-date.
Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender.
Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.
Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.

For more details, please refer to What if the Range Extender keeps losing connection?

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Joseph-TP

2025-03-05 06:01:09 - last edited 2 weeks ago

Posts: 1863

Helpful: 124

Solutions: 713

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Registered: 2024-06-22

Re:TP Range Extender Keeps Disconnecting from the Network-Solution

2025-03-05 06:01:09 - last edited 2 weeks ago

Hi @Haccpflow_1,

If you are experiencing intermittent wireless connection on the range extender, please refer to the following suggestions:

Confirm the extender is properly located based on How to place your wireless Range Extender for optimal reception and performance.
Make sure the firmware on the extender is up-to-date.
Disable Parental Control or Access Control (Blacklist/ Whitelist) on the host router if they have been enabled for the extender.
Turn off Band Steering (also called "Smart Connect" or "Whole-Home Wi-Fi") and set up different Wireless names for the router's 2.4Ghz and 5Ghz Wi-Fi.
Fix the wireless channels on the host router, such as channel 11 for 2.4GHz and channel 48 for 5GHz.

For more details, please refer to What if the Range Extender keeps losing connection?

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TP Range Extender Keeps Disconnecting from the Network

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