BE550/BE9300 - Drops data connection on WIFI

BE550/BE9300 - Drops data connection on WIFI

BE550/BE9300 - Drops data connection on WIFI
BE550/BE9300 - Drops data connection on WIFI
Sunday - last edited Sunday
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20241230 rel.20267(4155)

Hi there,

 

Having upgraded to the Archer BE550/BE9300 Tri-Band Wi-Fi 7 Router, I find that I experience an unreasonable amount of buffering which my previous router didn't do. 

 

Anyone having the same issue and potenially found a resolution?

 

What is experience i have - 

 

1) During browsing on my laptop(s), via the various family iPhones connected, and using applications such as Facebook, Instragram, YouTube etc. the application(s) frequently pause loading and the spinning wheel appears for 20 to 30 seconds. Being on a high speed broadabnd connection with 800Mb download and 45Mbit upload, and not experienceing this on the previous routher I unsure what else to try from what I done below.

 

Devices this is experienced on, all has the latest OS updates, driver updates,

 

1) iPhone 12 Pro (Wi-Fi 6), iPhone 13 Pro (Wi-Fi 6) and iPhone 16 Pro (Wi-Fi 7).

2) Surface Pro 8 (Wi-Fi 6 AX201 160MHz 5GHz, Channel 64, 1729,1297Mbps)

3) Macbooks Air (Wi-Fi 6)

 

Devices not experiencing the issue,

 

1) Desktop + xbox, which is cabled (CAT6) into the router. 

 

Things tried to resolve the issue,

1) Optimising Wi-Fi channels

2) Adding, removing OFDMA/MU-MIMO (this is normally enabled)

3) Different Wi-Fi Security methods with WPA2-PSK[AES]+WPA-PSK[TKIP], WPA3-Personal, WPA3-Personal+WPA2-PSK[AES] - (WPA3-Personal, is normally enabled)

4) TWT On/Off (this is normally disabled)

5) Guest Wi-FI Off (this is normally disabled)

6) 6GHz Off (this is normally disabled)

7) Various Channel bandwidth (normally enabled 2.4GHz (20MHz), 5GHz (20/40/80/160MHz)) 64 DFS.

8) Smart connect (Enabled)

8) MLO On/Off

9) Updating DNS(s) to 1.1.1.1, 8.8.8.8

 

 

 

 

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#1
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3 Reply
Re:BE550/BE9300 - Drops data connection on WIFI
Tuesday

Hi  @bagmanden,

Thank you for posting on the TP-Link community.

For your issue, please try the pre-release firmware and test if it can resolve the issue. Archer BE550 Pre-release Firmware Enhances the Overall System Stability

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#2
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Re:BE550/BE9300 - Drops data connection on WIFI
Thursday

  @Joseph-TP hi Joseph, issue is still being experienced using Firmware Version: 1.1.1 Build 20250306. 

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#3
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Re:BE550/BE9300 - Drops data connection on WIFI
Yesterday

Hi  @bagmanden,

Thank you for your feedback.

The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

 

 

 

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#4
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