Deco X20 wireless issues after firmware update

Deco X20 wireless issues after firmware update

Deco X20 wireless issues after firmware update
Deco X20 wireless issues after firmware update
23 hours ago
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.6.1 Build 20250910 Rel. 43292

Hello, 

 

I've had the Deco X20 Whole Home Wifi System - Triplet Pack since 2020. It's pretty much worked perfectly the whole time, but I performed the firmware upgrade to 1.6.1 Build 20250910 Rel. 43292 from the app about a week ago and ever since various wireless devices have been disconnecting to finding it difficult to connect to the internet. 

The App on my phone is occasionally showing one or two of the X20 Decos as offline but then after a while they come back again. 

 

I haven't changed any settings or moved the deco's positions, everything is the same apart from the firmware update. I understand I cannot downgrade the firmware back to the previous version. What can I try to do to resolve this?

 

I have the main Deco setup in the Wi-Fi Router Mode.

This problem is affecting, laptops, TV's, Sky Streaming boxes - all disconnecting or failing to load content on a regular basis.

 

Any help would be appreciated. 

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#1
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Re:Deco X20 wireless issues after firmware update
9 hours ago

  @CU2989 

Hi, welcome to the community.

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

May I know your internet service provider?

If you go to Deco APP>Network Security, would there be any abnormal attack records?

(If there is, can you leave a screenshot here?)

Wait for your reply.

Best regards.

 

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