@Pneil Hi, thanks for your detailed update. Sorry that I did not explain that clearly. It is suggested to upragde firmware to latest according to the official website. Please try local upgrade...

@Tadiern_80 Hi, sorry for confusing you. Here is what we can see from the officail website, and this is what we searched on the official website. So that was why the suggestion was shared to contact...

@Rivo Hi, thanks for your update. We sincerely recommend submitting a support ticket via email for efficient assistance. Please include your Forum ID, community nickname, a detailed description of...

@Trainerr Hi, these two guides are for your reference: How to configure local and remote management rule of TP-Link Wireless LTE Router How to troubleshoot if remote management does not work on LTE...

@Adaptnconnect Hi, welcome to our community. Are you using two UB500 on two Windows computers separately? Is it the same problem happening on both computers even if swapping two UB500? Here are some...

@Okostobi Hi, welcome to our community. It is suggested to follow this guide to troubleshoot: Problems you may come across during the driver installation of the TP-Link wireless adapter Thank you and...