@jimch Hi, welcome to the community. Can I have the model number of the Mercusys Halo Mesh network? Compared with Deco P9, Deco PX50 equipped with HomeShield service kit might be a better choice:...

@LoryBernooo Hi, thank you very much for the feedback. It was supposed to be a mismatch on the Tether App UI. NE200-outdoor doesn't have WiFi ability and doesn't support Cloud management via the...

@Barton123 Hi, can I have the firmware version of your Deco X10? Did you find similar logs on the web admin UI? Would the network drops mainly happen to the smart home devices? It would be highly...

@T-life Hi, welcome to the community. Is your model Deco X5000(US)1.6_1.4.0 Build 20241212 Rel. 48194? Would the network disconnection mainly occur in mobile devices, such as smart home devices? Have...

@Craxis16 Hi, thank you very much for the update. Sorry for the inconvenience. It might be due to the bin file size. We might need a firmware less than 32MB You could test the earlier 1.1.1 official...

@IzzyBoris Hi, have you checked whether UPNP is enabled under NAT Forwarding on the Deco App? If it is disabled, does it help if we keep the internal port as 52 while the external port is 53? Wait...