@appunkt Hi, welcome to the community. May I know how many Deco X55/X50 units you have? Can you add a simple layout of the current network topology, such as: ISP modem---main Deco...

@Preeceyboy999 Hi, welcome to the community. Can I have the current firmware version on the Deco E4? Is the Sky Q box connected to Deco by WiFi or an Ethernet cable? Usually, it is suggested to...

@abstrakt Hi, thank you very much for the feedback. Can I have the model number of the "ISP internet box"? If we adjust the Ethernet cable a little bit, such as: Would the "Deco Upstairs" start using...

@Kevin_L Hi, thank you very much for sharing the log here. May I know your internet service provider? Have you observed any abnormal network behaviors when the above logs keep generating? Wait for...

@SayeemAhmed Hi, did you submit the App log? I didn't have a spare Deco X50-V1.3 ready for test. If you could consistently reproduce this issue, I could forward the log and ask the engineers to have...

@Guayo08 Hi, welcome to the community. The Deco App with the Heatmap is still in beta process, so users might need to manually install the APK file on their mobile phone. IOS 3.10.245 via Test Flight...