@benjamin24 Hi, Ben, just want to know how is your Deco X50-POE going on and whether you have received my email-#TKID240827386. Please feel free to give us an update via email and the engineer would...

@Topmetom Thank you for the update, I truly appreciate it. I was feeling quite confused as well. It's possible that the original switch is showing signs of aging and may have a loose connection...

@ScottG69 Hi, Did the EE TV box support 5GHz? - If yes, it is suggested to disable the 2.4Ghz on the main network and connect the EE TV box to 5Ghz only to see whether it helped. If possible, it is...

@Barwari Hi, welcome to the community. May I know the model number of the mobile device that shows 6E instead of Wi-Fi 7? -Can I also have a screenshot ? - Did this device connect to the 6GHz or MLO...

@Connor2TEN Hi, Thank you very much for the feedback. I noticed your current model number is Deco W2400 which doesn't support HomeShield. Kidshield is part of the HomeShield service so I'm afraid...

@MKhan24 Hi, welcome to the community. Will any Deco turn red during the disconnection? Can I have the model number of the network switch here? Since the Deco is connected behind the ISP router, have...