@Laurent_77 Hi, welcome to the community. Can I have the model number of the ISP-provided modem/router( or gateway) that the main Deco is connected to? Did the main Deco XE75 turn solid red after...

@MOR1987 Hi, Welcome to the community. Can I have the model numbers of the mobile clients that didn't connect to the nearest Deco units? If you disable WiFi on/off(or restart these devices), will...

@mikeben Hi, welcome to the community. Could you please leave me a message with the MAC address of the 2nd satellite Mesh unit? The units in the same kit are pre-configured. Within the proper range,...

@cifre Hi, Thank you very much for the feedback. Deco doesn't support manually changing the wireless channel yet. You might still need to run network optimization once to see whether it helps...

@Deejc Hi, Thank you very much for the feedback. I noticed in the network map: the 3rd Deco "Top Floor" is connecting to the 2nd "first floor" Deco and seems working well. Since satellite Deco units...

@Val_D Hi, welcome to the community. Deco M5 doesn't support HomeShield Pro so your could still use the same TP-link ID to subscribe HomeShield Pro. More details about HomeShield subscription, please...