@Mushroom123 Hi, Thank you very much for the update. I noticed the engineer is also requesting the APP logs. You mentioned earlier that "I cant find the option on the deco app. The UI and options are...

@SolidState Hi, Thanks for the update. I also received your message about the SN number. Based on the SN number, it appears that your Deco unit may be around 4 years old. Currently, there are no...

@Abedur Hi, Thank you very much for the update. Have you considered switching Deco X10 as the main Deco rather than Deco M5? As for the security database update time, if possible, could you please...

@Mihai-N Hi, Thank you very much for the further update. The case has been escalated to the senior engineer for further assistance. Please refer to the email for more suggestions later. Best regards.

@NeiliusNVerba Hi, Thank you very much for the feedback. Would there be any Tapo smart devices under your Mesh Network? I have a beta firmware for Deco X55_V1 that is based on the latest 1.5.5...

@ChrisWong Hi, Thank you very much for your feedback. I noticed you mentioned that you have tested both Deco BE75 and BE85 before. Did the current issue only happen to Deco BE75? Can I have the...