Forums/
Deco
2024-08-06 06:20:40
@Liampelot Hi, What is the model number of your Deco? How long have you this unit? I think you need to contact the local support team to check for warranty service. Best regards.
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Forums/
Deco
2024-08-06 06:07:33
@Ajay_Panicker Hi, it is suggested to restart the fiber modem once first. After that, if the LED is still solid red on the main Deco, please refer to Unable to connect to the Internet It is also...
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Forums/
Deco
2024-08-06 03:56:40
@dah33 Hi, Thank you very much for the further details. I'd like to escalate your case to the senior engineers for further assistance. Please check whether you have received my email. Best regards.
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Forums/
Deco
2024-08-06 03:21:55
@Joe6516 Hi, Deco X50-5G supports the 5G bridge mode. Have you tried to set Deco X50-5G as a bridge modem, and then create a new Mesh network using Deco X50_V1.3_1.2.6 as the main Deco? Thank you and...
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Forums/
Deco
2024-08-06 02:39:06
@Mogenz Hi, A new 1.4.1 version is in the release process and it might help with the current issue. In the meantime, I'd like to follow up on your case via email to ask the senior engineer for more...
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Forums/
Deco
2024-08-06 02:03:17
@DecoMatt Hi, Thank you very much for the update. I'd like to escalate your case to the senior engineer directly for further assistance. Please check whether you could receive my email. Best regards.
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