@Niler Hi, When the problem happens, whether the snapshots under the timeline disappear? Please refer to the instructions below to collect the camera log, and let me know when you have the log file....

@Mike989856 Hi, You can refer to the instructions below to troubleshoot when fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please confirm:...

@Amarocks Hi, It may be your camera does not connect to the internet or cloud server so you can't control it remotely. 1. What's the model number of your router? Please confirm your router is working...

@Tapoc212 Hi, Please describe the problem phenomenon and the usage scenario in detail so I can better help you. Best Regards

@Alvin002 Hi, You can refer to the instructions below to troubleshoot when fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please confirm:...

@Byrd1 Hi, Thank you for your cooperation and testing, but such a comparison is hard to identify that there is a problem with Tapo C110. It is recommended to place C110 and C100 in the same position,...