@MelPotter Hi, It's my pleasure to help you. Thank you for your feedback here, it's recommended to start a new thread here to post your feedback, and we will log it and forward it to the relevant...

@Cookie-65 Hi, In this situation, if you can watch the video recordings on Sep 11, 2024, and prior to Sep 11, but all snapshots on the Tapo app > Camera's Live View > Playback & Download >Playback...

@Joker_1660

@eric_seg Hi, Thank you for the information provided. I have escalated your case to the tech team, and they will contact you via email to continue troubleshooting the issue. Best Regards

@knowledgeseeker Hi, Thank you very much for your feedback. For your feature request, it's recommended to vote and describe your usage scenario on this thread, and I'll forward it to the relevant...

@Derek_M16 Hi, Usually, the camera won't affect the automation entries take effect. For the reported issue, please confirm the following information for analysis. 1. What's the model number of your...