@JfJ7 Hi, Please confirm the following information to make your problem clear. 1. Does your family have a TP-Link account and does she log in to the Tether app with this TP-Link account? 2. Do you...

@Nacho2 Hi, The maximum resolution of the Tapo C125 and C225 is "2K QHD 4MP", so the image quality between the two cameras won't have much difference if they both select the 2K video quality. On the...

@Maton Hi, On the Tapo C120's Notifications page, the default configuration is to have all notification types(activity types) enabled so you will receive the corresponding notifications when the...

@Beatle77 Hi, On the Tapo app>camera's Device Settings>Device Info page, you can find its MAC address. And you can send me(@Solla-topee) the MAC address via a private message. Best Regards

@NiladriSR Hi, If you don't want to change the settings on your router, you can enable a hotspot Wi-Fi on your phone, factory reset a problematic C500, reconfigure it with a different phone to...

@Boneytoal Hi, 1. You can go to the Tapo app>camera's Device Settings>Reboot Camera page to enable the Auto Reboot feature and check if it helps. 2. If the problem remains: 1) Try to disconnect the...