@Pendo8 Hi, The latest Tapo app version is 3.14.112 for Android phones. Please uninstall the Tapo app on your phone, reinstall the latest Tapo app, and check if it helps. If special apps are running...

@Farru44 Hi, To further analyze the reported phenomenon, please provide more detailed information. For example: 1. How do you judge that the camera is turning off while talking? Is the LED on the...

@SugarBaby Hi, Thank you very much for the detailed information provided. For the request to add a feature on the camera to connect to the backup Wi-Fi only when the main Wi-Fi is down, while we...

@decision6 Hi, For the sake of power saving, the Tapo battery-powered camera is usually in a sleep state (low power consumption). The camera can be woken up when performing certain operations on the...

@Jack0B Hi, Wireless signal strength can be easily affected by environmental factors, such as obstacles and distance, making it challenging to ensure that the smart devices, like the camera, receive...

@philsand Hi, As of now (Sep 2025), our Tapo app is designed for Android and iOS mobile devices, and you can go to the Google Play or the App Store to download and install the Tapo app on these...